Retail Associate

SSA Group, LLC•Nashville, TN

12d•Onsite

About The Position

Come join our team inside the Nashville Zoo and work at one of Nashville's growing attractions! Spring Break season starts in MARCH! PERKS: FREE PARKING FREE ENTRY for you + 1 guest on your off days for regular zoo entry SSA Nationwide Meal Plan May even get to pet a kangaroo! Retail Associate Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Position Title: Retail Associate Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager

Requirements

Strong interpersonal and communication skills.
Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.
Demonstrated ability to understand and implement written and verbal instructions.
Computer knowledge and skill level basic POS systems, and excel.
Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
Focuses on removing barriers and empowering growth and opportunity for team members at all levels
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Responsibilities

Fulfill guest’s needs quickly and efficiently.
Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.
Relay relevant comments received from customers directly to supervisor.
Maintain a clean, safe and organized work environment.
Uphold company policies and procedures.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
Clean tables, chairs, equipment as needed.
Keep counter and floor in work or service area clean and free of debris.
Maintain balanced cash drawer as assigned.
Perform other related duties, tasks, and responsibilities as assigned from time to time.
Merchandise product to maximize sales.
Increase sales by promotional items or suggestive selling.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.

Benefits

FREE PARKING
FREE ENTRY for you + 1 guest on your off days for regular zoo entry
SSA Nationwide Meal Plan
May even get to pet a kangaroo!
Eligible for overtime pay.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts at applicable locations.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Tuition Discount through Partnership College.
Up to 8 hours of Bereavement Leave
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.