Retail Associate

Red, White & Blue | Mile High Thrift | World Thrift | Valley Thrift | Community Thrift | Thrift • New Orleans, LA

20h • Onsite

About The Position

The Retail Associate at RWB Thrift performs multiple tasks and processes associated with thrift operations, demanding attention to detail, physical endurance, and the ability to thrive in a fast-paced environment. Retail Associates may be assigned to different areas within the sales floor and take pride in maintaining an orderly and clean store amidst the ever-changing inventory. Key duties include organizing clothing racks, promptly picking up items from the floor, returning products to their designated locations, addressing spills, removing potential safety hazards, and occasionally assisting customers with items behind the register area to enhance the shopping experience.

Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.
• Ability to thrive in a fast-paced and busy environment is essential for this role.
• Ability to work effectively in a noisy environment is a requirement for this role.
• Ability to work effectively in a bright environment is a requirement for this role.
• Effective communication and interpersonal skills are a requirement for this role.
• High degree of flexibility; employees may be asked to switch tasks or departments based on operational needs.
• Employees are expected to work in all areas as assigned.
• Fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary (for interactions with customers, donors, colleagues, and supervisors who primarily use English).
• Dependability: Demonstrate regular and punctual attendance; behave consistently and predictably; be reliable and dependable in fulfilling professional obligations.
• Integrity: Think and act ethically and honestly; apply ethical standards of behavior to daily work activities; take responsibility for actions.
• Humility: Recognize one's own limitations, be open to learning from others, and treat everyone with respect and dignity.
• Customer Focus: Possess a strong customer focus; demonstrate empathy, active listening, and responsiveness to ensure exceptional customer satisfaction; proactively build and maintain positive relationships with customers.
• Composure: Maintain emotional control while managing responsibility; keep composure under ambiguous or stressful circumstances; demonstrate patience; adept at demonstrating emotions appropriate to the situation and continue performing steadily and effectively.
• Adaptability: Embrace needed change and modify behavior when appropriate to achieve organizational objectives; be effective in the face of uncertainty.
• Attention To Detail: Observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
• Inclusion: Create and participate in an inclusive environment; value and respect diversity, and foster a sense of belonging for all individuals.
• Team Player: Be team oriented; identify with the larger team and their role within it; prioritize the collective success of the team over personal achievements.
• Informal Communication: Clearly and articulately convey information to others in casual or informal situations; understand that communication happens through verbal and nonverbal cues, and be able to interpret body language accurately and use it appropriately.
• Resilience: Recover from mistakes or adjust easily to change; sustain efforts to do or achieve something despite difficulties, failure, or opposition.
• Professionalism: Conduct oneself consistent with organizational values, policies, and standards; commitment to integrity, ethical conduct, and respect for diversity; ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

Nice To Haves

• High school diploma or GED
• Previous thrift, retail, warehouse, or customer facing experience

Responsibilities

• Greeting and assisting customers
• Maintain organization and color order on the sales floor
• Ensure the return of products to their designated locations
• Remove potential safety hazards by promptly picking up fallen items, addressing spills, and cleaning up breakage
• Organize and uphold assigned departments to organizational standards
• Prioritize attention to detail, accuracy, and timeliness in tasks
• Adhere to safety procedures and guidelines
• Fulfill other duties as assigned by the leadership team
• Ensure compliance with all company policies and procedures

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED