Retail Associate - Valley Thrift Store

Full-time • Entry Level

Azusa, CA

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The Retail Associate at RWB Thrift performs multiple tasks and processes associated with thrift operations, demanding attention to detail, physical endurance, and the ability to thrive in a fast-paced environment. Retail Associates may be assigned to different areas within the sales floor and take pride in maintaining an orderly and clean store amidst the ever-changing inventory. Key duties include organizing clothing racks, promptly picking up items from the floor, returning products to their designated locations, addressing spills, removing potential safety hazards, and occasionally assisting customers with items behind the register area to enhance the shopping experience.

Greeting and assisting customers
Maintain organization and color order on the sales floor
Ensure the return of products to their designated locations
Remove potential safety hazards by promptly picking up fallen items, addressing spills, and cleaning up breakage
Organize and uphold assigned departments to organizational standards
Prioritize attention to detail, accuracy, and timeliness in tasks
Adhere to safety procedures and guidelines
Fulfill other duties as assigned by the leadership team
Ensure compliance with all company policies and procedures

High school diploma or GED preferred
Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
Endurance: Able to stand for extended periods of time.
Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
Footwear: Required to wear closed-toe shoes for safety purposes.
Repetitive Tasks: The job involves regular repetitive motions.
Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.
Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.
Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.
Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure exceptional customer satisfaction, even if they cannot meet the customer's request. They proactively build and maintain positive relationships with customers to continually improve our services.
Composure: Effective performers maintain emotional control while managing a good deal of responsibility. They keep their composure, even under ambiguous or stressful circumstances. They demonstrate patience, allowing them to approach challenges with a calm and composed demeanor. They are adept at demonstrating emotions appropriate to the situation and continue performing steadily and effectively.
Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.
Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.
Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.
Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.
Resilience: Effective performers can recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.
Professionalism: Effective performers conduct themselves consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required

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