Retail Associate

Goodwill Industries of New Mexico•Albuquerque, NM

2h•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. GINM is a second chance employer offering cross-training in different departments and advancement opportunities. The role involves day-to-day responsibilities such as customer service, accepting, sorting, and processing donations, stocking the sales floor, and cash register operations. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference.

Requirements

Knowledge of organizational practices, policies and procedures and compliance with the same.
Knowledge of and compliance with all safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to exhibit excellent customer service skills.
Ability to read, write and understand English.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to work independently and demonstrate time management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising, and sales promotion.
Ability to calculate figures and amounts including discounts, interest and percentages.
Ability to operate a cash register.
Ability to pass a criminal background check and drug test.

Nice To Haves

High School Diploma/GED
One-year retail work experience or equivalent combination of education and experience

Responsibilities

Adherence to the attendance and punctuality policies of Goodwill
Exhibit excellent customer service skills as related to your position.
Maintain confidentiality of all privileged information.
Performs other incidental and related duties as required and assigned.
Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
Responds to customer questions and issues in a friendly and courteous manner; contacts supervisor as needed.
Provides efficient check-out to all customers; receives cash, credit cards etc. as payment for goods.
Counts money to verify amounts, issues correct change, provides receipt for funds received, wraps and bags merchandise.
Verifies cash register balances by comparing total on cash register with the amount of currency in register.
Maintains work area in an organized manner.
Promotes sales by setting up displays and organizing and arranging furniture and merchandise.
Maintains merchandise on sales floor by stocking racks, counters, and displays with donated merchandise.
Maintains cleanliness of store by cleaning shelves, counters and displays.
Transports boxes, bins and crates to work areas; distributes items and salvage to appropriate areas; disposes of unsalable items.
Responsible to process and price all incoming donations, including wares, books, shoes, furniture, etc.
Maintains production levels; documents timely and accurately the number of items/bins processed.
Reviews donations for quality; determines which items are routed to specific areas for further distribution.
Accepts and receives donations and ensures they are recorded appropriately.
Ensures donations area is secured at all times and protect donations from misuse.
Operates material handling equipment.
Attends and participates in regularly scheduled staff meetings.
Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.