RETAIL ASSOCIATE

MATTEO LLC • Los Angeles, CA

9d • Onsite

About The Position

Assist customers with purchases at Showroom and Outlet store locations.
Finalize transactions with Shopify POS devices.
Must familiarize themselves with our entire inventory, including fabrics, colors, products, sizes.
Communicate and follow up with customers via our Customer Relationship Management platform (Gorgias), email, and phone.
Maintain a clean and orderly environment in the store and at their work station.
Organize fabric swatches program to provide customers with the appropriate samples.
Eager to work on site and actively engage with customers and other team members.
Locate and ship store products for online orders.
Conduct cycle counts and update inventory on our Shopify account as needed.
Must be able to provide support to additional departments (e.g. assisting during our quarterly inventory counts or with light administrative work).
Handle in-store and online returns and exchanges per company policy.
Resolve shipping issues and discrepancies.
Devise new processes or refine existing ones to optimize operations.

Requirements

• Must be comfortable in a customer-facing environment
• Excellent computer and IT skills
• Proper phone etiquette required
• Strong organizational skills and attention to detail required
• Must be a team player and willing to wear multiple hats

Nice To Haves

• Prior related-industry experience strongly preferred
• Quick learner/Prior experience with the following software: ShipStation, Shopify, Gorgias
• Knowledge of Spanish a plus

Responsibilities

• Assist customers with purchases
• Finalize transactions with Shopify POS devices
• Familiarize themselves with inventory
• Communicate with customers via Gorgias, email, and phone
• Maintain a clean and orderly environment
• Organize fabric swatches
• Locate and ship store products for online orders
• Conduct cycle counts and update inventory on Shopify
• Provide support to additional departments
• Handle in-store and online returns and exchanges
• Resolve shipping issues and discrepancies
• Devise new processes or refine existing ones to optimize operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees