Retail Associate - Healthcare

Health System Services Ltd • City of Niagara Falls, NY

28d • $18 - $24 • Onsite

About The Position

At Health System Services, you’ll do more than assist customers, you’ll help improve lives. We live by our core values: Empathy, Passion, Integrity, and Commitment (E.P.I.C.) and we want YOU to join our dynamic team!

We’re looking for friendly, motivated individuals who enjoy working with people and want to grow in the healthcare field. As a Retail Associate, you’ll be on the front lines of patient care—welcoming clients, handling calls and emails, verifying insurance, completing data entry, and providing compassionate, high-quality service every day.

Requirements

• Outgoing, friendly, and professional attitude
• Positive, proactive mindset and strong work ethic
• Organized with high attention to detail
• Excellent verbal and written communication skills
• Team-oriented and collaborative
• Exceptional customer service skills
• Customer-Focused Experience: Retail or customer service experience preferred.
• Education: High School Diploma or equivalent required; two years of college preferred.

Nice To Haves

• Healthcare Exposure: Medical billing or healthcare customer service experience a plus.
• Insurance Knowledge: Familiarity with Medicare, Medicaid, and third-party insurance preferred.

Responsibilities

• Greet and assist incoming clients with knowledge and a welcoming approach.
• Measure, fit, and educate patients on durable medical equipment (DME) for proper use and comfort.
• Verify patient insurance eligibility, benefits, and coverage.
• Review physician prescriptions and ensure insurance compliance.
• Build and maintain strong client relationships for resupply and repeat services.
• Respond to phone inquiries with timely follow-up and resolution.
• Provide expert guidance on self-pay and out-of-pocket equipment options.
• Communicate with physicians, hospitals, and referral sources regarding orders and equipment needs.
• Collaborate across departments to ensure accurate patient care and insurance reimbursement.
• Enter and manage orders in EMR and order management systems accurately.

Benefits

• Comprehensive Coverage: Medical, Dental, and Vision insurance for you and your family
• Retirement Plan: 401K with 3% company contribution after one year and 1,000 hours worked
• Time Off: Generous PTO, Vacation, and 9 Paid Holidays
• Extra Support: Short-Term Disability (optional), Company-Paid Long-Term Disability, and Free Confidential Employee Assistance Program
• Education Benefits: Tuition Reimbursement Program with Niagara University
• Community Impact: Join an organization that values giving back

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED