Retail Associate

LAND OF LINCOLN GOODWILL INDUSTRIES INC•Vandalia, IL

7d•$15 - $15

About The Position

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work. Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture. Job Summary Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times. Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands. Essential Job Duties The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time.

Requirements

Basic math skills
Understands and follows LLGI policies and procedures.
Requires the ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision, and values of LLGI.
Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality
Demonstrates professionalism, integrity and ethical behavior
Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
Conveys information clearly through verbal communication
Works independently while fostering a strong team atmosphere
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
Interacts with people in a manner that enhances their dignity, privacy and confidentiality.
Requires a high level of professionalism, integrity, business conduct and ethical behavior.
Understands and follows LLGI policies and procedures.
Requires ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision and values of LLGI.
Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares
Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
Stand for long periods throughout the day
The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks
Demonstrate visual acuity to evaluate donated items for quality
The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine.

Responsibilities

Provide excellent service to customers and donors
Performs all register transactions accurately
Maintain cash register stock level according to standards
Follow general housekeeping standards
Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
Understand and achieve quotas to meet sales goals
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
Merchandise sales floor when needed
Recovering to maintain sales floor product levels and to keep the store cleaned and organized
Perform janitorial and housekeeping duties as needed
Maintain sales floor stock level
Ensure product is properly merchandised (Sized) and categorized
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized
Check, accept, unload and process donations from the customer
Accurately maintain daily donation records
Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
Unload and load trailers and straight trucks according to standards
Perform opening and closing donation door procedures
Prepare required donation records and reports
Unload, inspect, and sort donated goods following the current LLGI SOP
Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
Transport stock to and from workstations
Effectively manage time to ensure that work is completed efficiently and in accordance with production standards
Assume responsibility and accountability for the completion of job duties to meet production goals
Contribute to team success by involving others in work processes, decisions and actions
Transport stock to and from workstations, donor doors, and staging areas
Assist processors in swapping full equipment with empty ones to expedite operations
Help price furniture and keep them going from door directly to sales floor
Assist in cutting cardboard and filling the cardboard gaylords