Retail Associate

Blue Cross and Blue Shield of North Carolina

About The Position

At Blue Cross NC, the Student Associate Program based in our Beyond Blue Neighborhood Centers is designed to help you gain hands-on experience and valuable exposure to the healthcare and insurance industries. As part of our dynamic center team, you'll work directly with our customers and prospective customers. In your role as a Student Associate, you will serve as the sales support liaison/initial service contact and will assist in member inquiries. In addition, you will have opportunities to support Center operations and community outreach efforts to enhance our impact at the center.

Requirements

Full-time student who is a rising junior or senior attending App State
Willing and available to work at least 10 hours per week for two semesters (maximum of 12-15 hours)
Must commit to 1 week of training prior to starting (this will be scheduled during the summer and advance notice will be given).
Must be able to work in our Boone Beyond Blue Neighborhood Center

Nice To Haves

Ability to work well with others in a team atmosphere
Interest in service-related work
Prior experience or desire to work with Non-Profits/community related endeavors
Desire to learn about healthcare
Prior experience in a customer service-based position

Responsibilities

Ensure all customers are warmly greeted, have their needs assessed, and are referred to the appropriate area.
Provide customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing, and enrollment) or other related topics.
Use web-based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs more effectively.
Provide support for special events (e.g., seminars, appearances, proactive contacts with customers) and projects for the public in the center and/or at other local sites.
Ensure customers understand their products, benefits, tools, and how to use them.
Assist with Call Campaigns if the demand is needed to ensure touchpoints are met for initiatives set by our segment partners
Provide support to Non-Profit organizations during activities/events held in the Beyond Blue Neighborhood Center.
Participate in the coordination and implementation of volunteer events within the community.
Contribute to operations-related projects, including program development, implementation, and tracking, based on interest, availability, and organizational needs.