Retail Associate, The Woodlands Mall
About The Position
At The Black Tux, we help customers look and feel their best for life’s most special moments. As a Retail Associate, you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform—where hosts can seamlessly coordinate looks for their entire group. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout. Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, we’d love to have you on board!
Requirements
- A customer-focused individual who thrives on creating memorable experiences and making people feel their best.
- Passionate about styling, fashion, and event coordination, with a keen eye for detail.
- A strong communicator who can guide customers through the fitting and styling process with ease and expertise.
- Tech-Savoy and comfortable navigating digital platforms to assist customers in setting up their event.
- Goal Oriented with a drive to meet and exceed sales targets while maintaining a customer-first approach.
- A team player who values collaboration, accountability, and continuous learning.
- Adaptable and solutions-driven, able to handle multiple customers and event setups at once.
- Weekend availability is required
- You describe yourself as kind, collaborative, and creative.
- You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure.
- Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates.
- You are humble, inclusive, and respectful
Nice To Haves
- Prior retail, customer service, or sales experience is a plus, but a great attitude and willingness to learn are just as important!
Responsibilities
- Welcome customers in-store and provide an exceptional, personalized experience for their formalwear needs.
- Conduct fitting appointments, ensuring customers find the perfect fit and style for their event.
- Guide customers through our online platform, helping them set up their event so all participants can access and coordinate their looks.
- Provide expert styling advice, assisting with fabric choices, accessories, and overall event aesthetic.
- Support customers from look conception to final checkout, ensuring a seamless and enjoyable process.
- Assist with event logistics, including group order management, exchanges, and last-minute adjustment.
- Maintain store presentation and organization, ensuring a polished and inviting environment.
- Collaborate with teammates to uphold TBT’s culture of accountability, teamwork, and continuous learning.
- Stay informed on product knowledge and styling trends to better serve customers
- Meet individual and team sales goals by providing an engaging, consultative shopping experience that drives conversions and event participation.
- Contribute to a positive and inclusive team atmosphere, always striving to enhance the customer experience.
Benefits
- Option to participate in a 401(k) plan through Betterment
- Generous paid time off
- Paid company-recognized holidays aligning with our holiday pay policy
- No Black Friday adjusted hours
- Employee engagement & cultural events
- Discounts on garment rental and purchases for you, your partner, and friends & family
- Annual compensation process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
