Retail Associate

Magnolia•Waco, TX

5d•Onsite

About The Position

At Magnolia, the Retail Associate is responsible for connecting with Take Away guests in genuine and authentic ways, sharing information about products, and providing guests with exceptional service. This position maintains food and product stock in Take Away and also fulfills to-go orders for guests. This position works from Magnolia Table in Waco, Texas. It reports to the Assistant Store Manager and has no supervisory responsibilities.

Requirements

Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals.
Critical Thinking: Identify and communicate challenges in day-to-day activities.
Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Willingness to learn and adapt to new processes and technologies.
Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management.
Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience.
Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals.
Hard skills: Competent with register systems/POS, basic math skills. Strong customer service skills and ability to manage multiple tasks in a fast-paced environment required. Ability to maintain a pleasant and professional demeanor while working with a sense of urgency required.
High school diploma or GED equivalent preferred
0-1 years of related work experience preferred
Food Handler's license required upon hire
Must be available to work weekends, nights, special events, and holidays as business needs require

Nice To Haves

Proficiency in operating coffee machines and other equipment preferred
Prior food service and hospitality experience preferred

Responsibilities

Perform cash wrap and POS duties in a timely and efficient manner
Take and successfully fulfill to-go orders
Educate guests by presenting and explaining the menu, retail products and answering questions
Maintain stock: food in the cold case and products on the market floor
Prepare and sell food and drink products by following approved recipes, preparation, and cooking or baking techniques; ensuring that all equipment is properly utilized per recipe and safety guidelines
Help to maintain organization and cleanliness
Ensure the highest level of guest care, in line with Magnolia’s brand
Finish all product to specific visual requirements in accordance with Magnolia standards
Communicate with management regarding status of products, quality control issues, problems with equipment, or unusual conditions; adhering to established loss prevention and inventory control procedures
Handle, prepare, and store food in ways that prevent foodborne illnesses and ensure compliance with all food safety standards
Maintain a clean and safe working and shopping environment
Perform other duties as assigned