Retail Associate

Listen Community Services•Canaan, NH

9d•$18•Onsite

About The Position

The Associate supports daily operations, ensuring excellent customer service, efficient merchandising, and smooth donation processing. This role plays a key part in advancing the organization’s mission by helping generate revenue through the sale of donated goods.

Requirements

High School diploma or G.E.D. preferred.
Previous retail or customer service experience preferred.
Passion for non-profit work and thrift store operations.
Strong interpersonal and communication skills.
Ability to work in a fast-paced, team-oriented environment.
Respect for and the ability to maintain client confidentiality.
Basic math skills for handling transactions and pricing items.
Ability to lift up to 40-50 lbs. and stand for extended periods.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Ability to read, write, and verbally communicate effectively and professionally with coworkers and donors.
The employee is frequently required to use written communication and is occasionally required to use math skills.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Responsibilities

Provide a welcoming and positive shopping experience for customers.
Assist customers with purchases, pricing inquiries, and store policies.
Operate the cash register and process sales transactions accurately and in adherence to policy.
Assist clients with vouchers by answering questions, processing vouchers tactfully and maintaining client confidentiality. Provide information regarding LISTEN services as needed.
Sort, price, and display donated merchandise following store guidelines.
Maintain clean and organized store displays and dressing rooms.
Restock shelves and ensure inventory rotation based on shop needs
Support the design merchandise displays for special sales.
Accept and sort donations, ensuring they meet store quality standards.
Handle merchandise pricing per established pricing guidelines
Assist in maintaining an organized donation storage area.
Support team members wherever needed.
Provide support and cooperation to volunteers in order to make the best use of their time and talents for LISTEN
Follow store procedures regarding cash handling, inventory control, safety and security.
Provide a clean, safe and accessible store site for customers and staff.
Assist with store opening and closing tasks.
Support special sales, promotions, and community engagement efforts.
Participate in staff meetings and training.
Perform other duties as assigned to support the mission of LCS.