Retail Associate

Meow WolfLas Vegas, NV
18dOnsite

About The Position

The Retail Associate champions weirdness, radical inclusion, and the power of creativity to change the world. Reporting to the Retail Manager, the Retail Associate creates an out of this world shopping experience for our guests. Retail Associates will have expansive knowledge of our products, prepare and display merchandise and assist guests with their transactions. We encourage Retail Associate to elevate the narrative within our story world by executing their job duties with a performative and creative flair.

Requirements

  • Strong service skills and a welcoming demeanor required
  • Basic understanding of sales principles and customer service practices
  • Communicate with others to exchange information
  • Embody Meow Wolf customer service expectations to enhance guest’s experience
  • Learn and operate ticketing and point-of-sale systems
  • Follow and enforce safety rules
  • Maintain composure in stressful situations
  • Adaptable to changes in a fast-paced work environment
  • An interest in the arts
  • Ability to work a flexible schedule, including weekdays, weekends, evenings, and holidays
  • Must be 18 years of age or older at the time of hire

Nice To Haves

  • Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
  • Prior experience with point-of-sale systems
  • Hidden talents that can be employed as part of the persona including but not limited to: singing, dancing, magic, comedy, conversationalist, impersonator, or otherwise
  • Bilingual, especially but not limited to English and Spanish

Responsibilities

  • Welcome guests to the exhibition and/or gift shop and answer their questions
  • Perform job responsibilities with a creative flair that elevates the exhibition narrative
  • Deliver a memorable guest experience through exceptional customer service
  • Monitor crowds and assist with crowd control to ensure the safety of guests and staff
  • Remain knowledgeable on products offered and discuss available options
  • Maintain in-stock and presentable conditions throughout the Retail space
  • Process POS (point of sale) purchases and merchandise returns
  • Receive products and stock the sales floor, including processing incoming shipments, restocking displays, merchandising, etc.
  • Collaborate with other team members to create and maintain a pleasant environment for guests
  • Comply with inventory control procedures
  • Respond to injuries and emergencies appropriately, including reporting incidents to the Manager on Duty
  • Fulfill other duties as required or directed by management

Benefits

  • Medical Insurance options: PPO & HDHP
  • Dental and Vision Insurance
  • HSA, HRA, and FSA options
  • 401k Retirement Plan
  • Company paid Life Insurance Policy and Disability Coverage(s)
  • Voluntary Critical Illness and Life Insurance Policies
  • Company Paid Employee Assistance Program
  • Paid Parental Leave for 12 weeks
  • Discount off Meow Wolf Gift Shop Merch and Cafes
  • Admission to Meow Wolf attractions for employees and guests

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

501-1,000 employees

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