Retail Associate

Meow Wolf•Las Vegas, NV

18d•Onsite

About The Position

The Retail Associate champions weirdness, radical inclusion, and the power of creativity to change the world. Reporting to the Retail Manager, the Retail Associate creates an out of this world shopping experience for our guests. Retail Associates will have expansive knowledge of our products, prepare and display merchandise and assist guests with their transactions. We encourage Retail Associate to elevate the narrative within our story world by executing their job duties with a performative and creative flair.

Requirements

Strong service skills and a welcoming demeanor required
Basic understanding of sales principles and customer service practices
Communicate with others to exchange information
Embody Meow Wolf customer service expectations to enhance guest’s experience
Learn and operate ticketing and point-of-sale systems
Follow and enforce safety rules
Maintain composure in stressful situations
Adaptable to changes in a fast-paced work environment
An interest in the arts
Ability to work a flexible schedule, including weekdays, weekends, evenings, and holidays
Must be 18 years of age or older at the time of hire

Nice To Haves

Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
Prior experience with point-of-sale systems
Hidden talents that can be employed as part of the persona including but not limited to: singing, dancing, magic, comedy, conversationalist, impersonator, or otherwise
Bilingual, especially but not limited to English and Spanish

Responsibilities

Welcome guests to the exhibition and/or gift shop and answer their questions
Perform job responsibilities with a creative flair that elevates the exhibition narrative
Deliver a memorable guest experience through exceptional customer service
Monitor crowds and assist with crowd control to ensure the safety of guests and staff
Remain knowledgeable on products offered and discuss available options
Maintain in-stock and presentable conditions throughout the Retail space
Process POS (point of sale) purchases and merchandise returns
Receive products and stock the sales floor, including processing incoming shipments, restocking displays, merchandising, etc.
Collaborate with other team members to create and maintain a pleasant environment for guests
Comply with inventory control procedures
Respond to injuries and emergencies appropriately, including reporting incidents to the Manager on Duty
Fulfill other duties as required or directed by management