Retail Associate - Great Mall

Ghirardelli Chocolate Company•Milpitas, CA

11d•$18•Onsite

About The Position

Chocolateers will help the general manager and his or her management team ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work. The Chocolateer will be responsible for upholding the high standards of the company and its reputation.

Requirements

Cashiering
Stocking and Pre-packing
Guest Service
Maintenance and Sanitation

Responsibilities

Cashiering
Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
Process purchases according to Company guidelines and protocols
Entice Guests and increase Check Transactions utilizing Up-sell techniques
Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
Stocking and Pre-packing
Assemble various proprietary retail items per the Recipe Guidelines
Maintain adequate supply of all retail product both on the sales floor and in back stock
Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
Guest Service
Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area
Maintain detailed knowledge of all products, pricing, and Company History
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
Maintain professional in all inquiries and encounters with Guests
Assist Co-workers, Supervisor, and Management in providing superior Guest Service
Gift-wrap as needed items for sale per Company Guidelines and Standards
Offer samples of approved product to all Guests
Be knowledgeable of product information, prices, and ingredients
Maintenance and Sanitation
Maintain high levels of sanitation and cleanliness with trash receptacles, floors and general working areas
Maintain the stockroom in a clean and orderly fashion per Company Guidelines
Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
Maintain Guest and Employee Washing Facilities in a clean, sanitary condition