Retail Associate

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

Join Banner Health's retail team where customer service meets compassion! We're seeking a dynamic Retail Associate to help run our two on-campus gift shops, creating memorable experiences for patients, families, and staff. You'll float between both store locations, managing point-of-sale operations, merchandising displays, coordinating inventory, and even delivering flowers and gifts to brighten patients' days. If you're a people-person with strong organizational abilities who thrives in a fast-paced retail environment and wants to make a meaningful impact in healthcare, this is your opportunity to be part of Banner Health's mission to make healthcare easier, so life can be better. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics. This position is responsible for assisting with all aspects of retail operations, including coordination of day to day operations to achieve a profitable program. This position is also responsible for the processing of merchandise, such as ordering, data entry, unpacking, pricing, and displaying.

Requirements

High school diploma/GED or equivalent working knowledge.
Two years of related experience.
Ability to establish and maintain effective working relationships with volunteers, staff, and community members.
Knowledge of and ability to operate business machines.
Ability to communicate sufficiently to perform duties in a manner consistent with departmental scope of services and standards.

Nice To Haves

Additional retail and/or customer service experience is preferred.
Additional related education and/or experience preferred.

Responsibilities

Monitors sales records and researches pricing policies to ensure the retail stores remain competitive.
Provides customer service through the operation of a point of sale register system, taking phone orders and conducting sales within a retail setting.
Assists with stocking merchandise and displaying of merchandise in an effective manner.
Assists with opening and closing duties of the retail shop.
Assists in the planning and development in courses of action to achieve the department/service goals and coordinates operating functions.
Works closely with volunteers, vendors, customers, employees, visitors and patients and develops/maintains good rapport with same.
Leads volunteers to perform the work required to achieve identified goals of the department service.
Advises on recruiting for volunteer staff and coordinates volunteers assigned to shop.
Coordinates and performs activities to meet department/service goals.
Coordinates and participates in processes to validate achievement of goals to meet/exceed customer expectations.
Implements methods for feedback from customers.
Provides other training as needed.
May deliver flowers or gifts to patient areas.
Assists in the coordination of the daily operations of the thrift shop.
Provides supplies and services to all company facilities in the region.