Retail Associate

Duluth Trading Company•Anchorage, AK

19h•Onsite

About The Position

A successful Retail Store Associate at Duluth Trading Company is expected to embody the 'Go for WOW!' standard of customer service, which involves treating customers exceptionally well and seeking opportunities to create special experiences. The company, founded in 1989, focuses on providing innovative gear and gadgets for hard-working individuals who appreciate a hands-on way of life. Duluth Trading Company is known for its quality products, immersive storytelling, and outstanding customer service, aiming to equip customers for a more active lifestyle. They seek talented individuals who share their values of innovation and continuous improvement.

Requirements

High school diploma or equivalent.
Customer Centric.
Takes pride in a job well done and shows ownership in the store.
Operates with integrity and trust.
Excellent communicator and listener.
Collaborates and functions as part of a team.
Performs other duties as directed.
Authorization to work in the United States without sponsorship.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Understand the customer is the center of what we do.
Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.
Effectively communicate sales and promotions.
Understand the importance of email capture as part of sales and service and executes to standard.
Respond proactively and be empowered to provide positive resolutions to customer concerns.
Answer telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.
Assist in receiving, processing and replenishing merchandise.
Maintain merchandising, presentation and display standards. Ensure the sales floor is customer ready.
Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
Accurately and efficiently process all register transactions.
Adhere to all company policies, procedures and practices.
Perform any other duties as directed by management.