Retail Associate

Wine & Spirits Retail Marketing • Providence, RI

18d

About The Position

We are recruiting a Retail Associate that would be responsible for overseeing all front -end operations, cashiering duties, and stock replenishment in a high -volume wine and spirits retail store. This position requires excellent customer service skills, attention to detail, and the ability to manage a team effectively.

Requirements

• High school diploma or equivalent; college degree in a related field is preferred
• Minimum of 2 years of experience in a retail environment, preferably in a wine and spirits store
• Strong leadership and supervisory skills
• Excellent communication and interpersonal abilities
• Proficient in cash handling and basic math skills
• Ability to lift and move heavy cases of merchandise (up to 50 lbs)
• Familiarity with point -of -sale (POS) systems and inventory management software
• Availability to work flexible schedules, including some holidays and weekends

Nice To Haves

• Passion for the wine and spirits industry
• Commitment to providing outstanding customer service
• Ability to work in a fast -paced, high -volume retail environment
• Strong problem -solving and decision -making skills
• Attention to detail and organizational skills

Responsibilities

• Cashiering
• Operate cash register and process customer transactions accurately and efficiently
• Handle cash, credit/debit card, and other payment methods
• Resolve customer issues or complaints in a professional and courteous manner
• Maintain cash drawer accountability and balance drawers at the end of each shift
• Stock Management
• Monitor inventory levels and restock shelves, coolers, and displays as needed
• Receive and process incoming merchandise shipments
• Ensure proper stock rotation and organization of products
• Maintain a clean and organized stockroom and sales floor
• Front End Management
• Supervise and train front -end staff, including cashiers and stock associates
• Create staff schedules and assign tasks to ensure adequate coverage
• Ensure adherence to company policies, procedures, and safety regulations
• Maintain a positive and productive work environment for the front -end team
• Analyze sales data and implement strategies to improve customer experience and sales performance
• Customer Service
• Provide exceptional customer service and ensure a positive shopping experience
• Assist customers with product selection, recommendations, and inquiries
• Stay up -to -date with product knowledge and industry trends
• Handle customer complaints and resolve issues promptly and professionally

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED