Retail Associate

About the position

Do you want more than just a job? You want to learn and grow and to give back to your community. You want a sense of fulfillment, a career, not just a job. Then you want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Associate to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. GINM is a second chance employer offering cross training in different departments and advancement opportunities. Your day-to-day responsibilities will consist of customer service, accepting donations, sorting and processing those donations, stocking the sales floor, cash register operations, just to name a few. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. What are you waiting for? Apply today!

Responsibilities

• Adherence to the attendance and punctuality policies of Goodwill
• Exhibit excellent customer service skills as related to your position
• Maintain confidentiality of all privileged information
• Perform other incidental and related duties as required and assigned
• Exhibit a professional appearance and maintain a friendly, cheerful and courteous demeanor at all times
• Respond to customer questions and issues in a friendly and courteous manner; contact supervisor as needed
• Provide efficient check-out to all customers; receive cash, credit cards etc. as payment for goods
• Count money to verify amounts, issue correct change, provide receipt for funds received, wrap and bag merchandise
• Verify cash register balances by comparing total on cash register with the amount of currency in register
• Maintain work area in an organized manner
• Promote sales by setting up displays and organizing and arranging furniture and merchandise
• Maintain merchandise on sales floor by stocking racks, counters, and displays with donated merchandise
• Maintain cleanliness of store by cleaning shelves, counters and displays
• Transport boxes, bins and crates to work areas; distribute items and salvage to appropriate areas; dispose of unsalable items
• Process and price all incoming donations, including wares, books, shoes, furniture, etc.
• Maintain production levels; document timely and accurately the number of items/bins processed
• Review donations for quality; determine which items are routed to specific areas for further distribution
• Accept and receive donations and ensure they are recorded appropriately
• Ensure donations area is secured at all times and protect donations from misuse
• Operate material handling equipment
• Attend and participate in regularly scheduled staff meetings
• Observe behavior of customers entering operation; report suspicious behavior to supervisor or security

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with the same
• Knowledge of and compliance with all safety policies and procedures
• Ability to maintain confidentiality
• Ability to communicate efficiently and effectively both verbally and in writing
• Ability to exhibit excellent customer service skills
• Ability to read, write and understand English
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities
• Ability to work extended hours and various work schedules
• Ability to work independently and demonstrate time management skills
• Ability to handle multiple tasks and meet deadlines
• Knowledge of visual merchandising, and sales promotion
• Ability to calculate figures and amounts including discounts, interest and percentages
• Ability to operate a cash register

Nice-to-haves

• High School Diploma/GED, preferred
• One-year retail work experience or equivalent combination of education and experience, preferred

Benefits

• $13/hour, guaranteed 38 hours a week
• Competitive pay and benefits
• Work-life balance
• Opportunity to make a difference