Retail Associate/Patient Services Representative - Healthcare
About The Position
As a Retail Associate/Patient Services Representative , you’ll energize the team by leading, mentoring, and training associates to deliver top-tier customer service. You’ll take charge of sales, inventory, and eye-catching merchandise displays, while ensuring patients receive meals and snacks with care and accuracy. Your role is all about making connections—gathering patient preferences, sharing nutrition information, and keeping communication flowing between staff, patients, and customers. You’ll champion safety, sanitation, and confidentiality, respond swiftly to service requests, support exciting retail events, and inspire continuous improvement through coaching and teamwork.
Requirements
- High school diploma or equivalent (GED).
- Experience in food service, retail, or as a dietary clerk preferred.
- Strong customer service, interpersonal, and communication skills (written and verbal).
- Basic math and cash handling skills.
- Ability to work effectively in a fast-paced, team-oriented environment and handle multiple tasks.
- Strong organizational skills, accuracy, and attention to detail.
- Ability to lift and carry heavy objects and stand for extended periods.
- Compliance with healthcare facility policies, hygiene, safety, and sanitation standards.
- Flexibility to work evenings, weekends, and holidays as needed.
- ServSafe® Certification and State Food Handlers Card
- Ability to pass a criminal background check and drug screen
Responsibilities
- Lead, mentor, and train retail associates to deliver excellent customer service.
- Oversee sales, inventory, and merchandise displays, ensuring timely restocking and attractive presentation.
- Deliver patient meals and snacks, ensuring accuracy and communicating dietary information.
- Obtain and document patient food preferences and provide information about nutrition services.
- Maintain safety, sanitation, and confidentiality standards in all areas.
- Respond promptly to service requests and resolve issues efficiently.
- Facilitate communication among team members, hospital staff, and customers.
- Support special retail events and promotions.
- Identify improvement opportunities and provide ongoing coaching.
- Other duties and tasks as assigned by the manager.
Benefits
- Comprehensive medical, dental, and vision benefits with several plan options to choose from, provided by Blue Cross.
- HSA and FSA Plans available.
- Generous Accrued Paid Time Off and Leave Programs, such as Family Care Leave and Bereavement Leave
- 401K Retirement Plan-with company match
- On Demand Pay
- Voluntary Short-Term Disability
- Holiday Pay (for worked holidays)
- Life Insurance
- Employee Referral Bonus Program
- Employee Meal Discount
- Purchase Plans, Legal Services and Wellness initiatives and other benefits via our Employee Assistance Program
- A supportive, collaborative work environment
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
