Retail Associate Manager

T-Mobile • Pittsfield Charter Township, MI

1d • Onsite

About The Position

The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success. This role is responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. They ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem. The manager completes observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations. They are also responsible for effectively managing customer wait time and keeping current on products, services and promotions. As an owner, the Retail Associate Manager leads by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. They interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time. The role also involves assisting in maintaining the quality of the overall store environment and adhering to national plan-o-gram standards, using visual displays and interactive devices effectively, and keeping them current. They assist in the execution of Retail Methods & Procedures, ensure team knowledge of store systems, and ensure that teams are knowledgeable about corporate and store communications. Finally, they deliver financial results based on key performance indicators and identify ways to manage and control store expenses, including managing discounting and credits.

Requirements

• High School Diploma/GED
• At least 18 years of age
• Legally authorized to work in the United States
• Communication
• Leadership
• Store Operations

Nice To Haves

• 1 year customer service and/or sales experience, retail environment preferred

Responsibilities

• Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
• Effectively manage customer wait time.
• Keep current on products, services and promotions.
• Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team.
• Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards.
• Use visual displays and interactive devices effectively.
• Keep visual displays and devices current.
• Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems.
• Ensure that teams are knowledgeable about corporate and store communications.
• Deliver financial results based on key performance indicators.
• Identify ways to manage and control store expenses.
• Manage discounting and credits.

Benefits

• Competitive base salary and compensation package
• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Up to 12 paid holidays
• Paid parental leave
• Paid family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short-term disability
• Long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees