Hiring Event for Retail Associate Manager 4th Dec MALL OF NEW HAMPSHIRE

iMobile•Manchester, NH

30d•Onsite

About The Position

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

Requirements

Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours)

Nice To Haves

Leadership!
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
Being effective with operational, financial and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Assist Retail Store Manager is daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where we are all accountable for the company's success.
Be willing to have a good time while providing first class customer experience