Retail Associate Manager BOYNTON BEACH | W Boynton Beach Blvd

Arch Telecom•Boynton Beach, FL

1d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S., providing superior service and quality wireless products featuring the latest in technology since 1993. As a recognized leader in the wireless retail industry, the company consistently delivers solutions and service to its customers. The Retail Associate Manager (RAM) works as part of a Retail Team to bring the brand to life, living and breathing the brand and Arch Telecom’s Core Values. RAMs are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering customer needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning position, where the individual will be expected to work with their team to build required skills as well as assist the Retail Store Manager in all operational duties. Diversity & Inclusion is a foundational principle of Arch Telecom, embracing a diverse workforce as a significant contributor to organizational success, reflecting the communities served and resulting in a superior customer and employee experience.

Requirements

Leadership!
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
Being effective with operational, financial and performance management
Amazing communication skills, to your team and customers
Prior wireless sales experience
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours)

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise
Assist Retail Store Manager is daily operations and coaching
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network! Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources
Build relationships with and partner with employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. Successfully identify and handoff small business leads
Develop strong peer relationships where we are all accountable for the company’s success
Be willing to have a good time while providing first class customer experience