Retail Associate I

MONKEYSPORTS MA INC•Norwood, MA

16d•Onsite

About The Position

The Retail Associate 1 is an entry-level position responsible for delivering a positive customer experience through learning and performing retail sales and operational tasks. This role focuses heavily on developing foundational job skills, gaining product knowledge, and supporting the overall store team to ensure a well-maintained, customer-friendly environment.

Requirements

High school diploma or equivalent preferred.
No prior retail experience required; training will be provided.
Ability to learn point-of-sale systems, basic math for cash handling, and company procedures.
Strong communication skills with a customer-focused mindset.
Standing and Walking: Spending long hours on their feet, moving around the store to assist customers and execute daily operational tasks
Lifting and Carrying: Handling merchandise, which may involve lifting and carrying items of varying weights up to 50 LBS
Reaching and Bending: Frequently reaching for items on shelves and bending to access lower shelves or storage areas
Manual Dexterity: Using hands to operate cash registers, computers, and other equipment
Flexible schedule required, including evenings, weekends, and holidays based on business needs.
Part-TIme Position, 15 hour minimum hours per week required

Nice To Haves

Interest in sports or sporting goods is a plus.

Responsibilities

Greet customers, assist them on the sales floor, answer basic product questions, and help guide purchasing decisions under the direction of senior staff.
Working knowledge of one MonkeySports categories
Promote and actively contribute to MonkeySports’ positive team culture by maintaining a friendly, respectful, and collaborative attitude with both customers and coworkers.
Assist in stocking shelves, organizing product displays, folding apparel, maintaining size runs, and ensuring merchandise areas are clean and visually appealing.
Process basic sales transactions, operate the point-of-sale system with training, handle returns/exchanges under supervision, and ensure accurate cash handling.
Participate actively in training sessions to build product knowledge and retail competencies. Seek feedback and demonstrate growth in learned areas.
Support cleanliness standards by sweeping, wiping counters, managing fitting rooms, and assisting with general upkeep tasks.
Help with receiving shipments, tagging merchandise, and restocking sales floor as directed by supervisors.
Follow all company policies, procedures, and safety standards.
Promote a positive team environment by assisting peers and accepting direction from leadership.
Support special promotions, events, or vendor days as needed.
Perform other related duties as assigned to meet business needs.