Retail Associate Apprenticeship - Fayetteville Center

Blue Cross and Blue Shield of North Carolina • Fayetteville, NC

33d

About The Position

At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), the Retail Center Apprenticeship Program is designed to help you gain hands-on experience and valuable exposure to the healthcare and insurance industry. As part of our dynamic retail team you'll work directly with our customers and prospective customers. You will serve as the sales support liaison/initial service contact and will assist in researching and resolving member inquiries and support marketing and community outreach efforts.

Requirements

• High school diploma or GED
• 0-2 years of experience in related field.
• Must be 18-26 years old
• Must be transitioning out of or formerly in foster care
• Reliable Transportation

Nice To Haves

• Curious learner and growth mindset
• Positive Attitude and customer focused

Responsibilities

• Help ensure that all customers are warmly greeted, their needs assessed and they are referred to the appropriate area.
• Provide a customer friendly service experience for customers with questions or issues related to health care, health insurance (benefits, claims, premium payments, membership, billing and enrollment) or other related topics.
• Use web based tools and other aids to facilitate and teach customers to use resources, tools, information, and products to manage their health care and health care costs more effectively.
• Provide support for special events (e.g. seminars, appearances, proactive contacts with customers) and projects for the general public in the retail center and/or at other local sites.
• Ensure customers understand their products, benefits, tools and how to use them.

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Annual Incentive Bonus
• Paid Time Off (PTO)
• competitive health benefits and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED