Retail Assistant

Comme des Garcons•New York, NY

4d•$25 - $27•Onsite

About The Position

The Retail Assistant plays a pivotal role in supporting the Head of Retail, Dover Street Market, in all day-to-day operations, reporting, and client-focused initiatives. This role ensures seamless coordination across retail functions, assisting with client management, store administration, operational needs, and communications. This person will act as a key partner to the Head of Retail, helping drive retail excellence, elevate client experience, and uphold Dover Street Market standards.

Requirements

Highly motivated and confident communicator, capable of liaising across all levels internally and externally.
A proactive self-starter with strong initiative and a polished, professional presence.
Ability to shadow senior retail leadership and adopt best practices in client strategy, store operations, and service excellence.
Energetic, organized, and solution-oriented with a willingness to support wherever needed to drive outcomes.
Structured and detail-driven, yet flexible and collaborative in approach.
Minimum 2 years of administrative experience in a Retail setting.
Strong knowledge of Comme des Garçons and Dover Street Market
Experience using retail systems; knowledge of Retail Pro is a plus.
Strong communication skills and client-service mindset.
Proficient in Microsoft Office; advanced Excel skills preferred.

Responsibilities

Provide daily administrative and operational support to the Head of Retail
Assist in the organization and distribution of client lists, reporting and store communications.
Stay up to date on product launches to support client outreach and allocation needs.
Coordinate with the VIP team to support daily client-focused actions and store appointments, including product pulls, processing, and billing support when required.
Support planning and execution of retail initiatives, client engagement activities, and events to ensure seamless store operations.
Tracking and reporting store KPIs (traffic, conversion, AOV, CRM growth, sell-through
Maintaining and preparing store operational documents/checklists
Supporting CRM data integrity and reporting
Supporting system rollouts (POS, CRM upgrades, new reporting tools)
Assisting with gifting programs, follow-up communications, and client notes
Contribute to overall business performance through strong task execution, prioritization, and time management.
Manage multiple responsibilities simultaneously, delivering on deadlines and adapting in a fast-paced environment.
Proactively support the Head of Retail in identifying opportunities to streamline workflows, strengthen client relationships, and improve operational efficiency.
Maintain operational excellence by upholding DSM standards and ensuring compliance with brand guidelines.
Serve as an ambassador for the Dover Street Market brand and culture, demonstrating professionalism, creativity, and service excellence.