Retail Assistant Store Manager

Office Depot•Sugar Land, TX

3h•Onsite

About The Position

The Retail Assistant Store Manager at Office Depot is crucial for driving total sales and service growth in stores. This role involves fostering a vibrant sales culture, enhancing visual and merchandising standards, managing freight and logistics, and ensuring exceptional client satisfaction. The Assistant Manager will lead a customer-centric environment, engage with the local community, and promote a positive culture aligned with Office Depot's 5C values: Customer, Commitment, Change, Caring, and Creativity. As a "Key Carrier" and leader on duty, the Assistant Store Manager must work a flexible schedule, including evenings, weekends, and occasional holidays. Full-Time Assistant Managers are also responsible for External Key Carrier duties, such as opening and closing the store. The position is vital for store success through inspiring sales excellence, delivering exceptional service, driving operational efficiency, and developing a high-performing team. Consent to periodic comprehensive background checks is required.

Requirements

High school diploma or equivalent required
1–3 years related experience
Basic computer skills
Able to use job-related technology and systems
Advanced selling skills and strong customer focus
Proven leadership: able to lead, coach, motivate, and manage conflict
Strong problem-solving, time management, and ability to plan, prioritize, and execute
Excellent verbal and written communication
Effective collaborator and team player
Demonstrates business acumen, accountability, and drive for results
Makes sound decisions
Positive, engaging, action-oriented, adaptable, and passionate about our brand, products, services, and solutions
Ability to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays
Ability to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities
Consent to periodic comprehensive background checks conducted by a third-party

Nice To Haves

Bachelor’s preferred in Business, Marketing, Retail, or related field
Retail, sales, customer-facing, and/or supervisory experience preferred

Responsibilities

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure the execution of Office Depot selling techniques and sales training across the store.
Foster a sales-focused environment through assisting with the training and development of associates.
Act as a role model for delivering exceptional customer service and product expertise.
Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
Maintain the safety and security of the building and associates during the absence of other managers.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
As a leader in the store, ensure regular loss prevention compliance.
Fulfill responsibilities associated with External Key Carrier designation.
Other responsibilities as deemed necessary