Seattle Retail Assistant Store Manager

Snow Peak USA, Inc. • Seattle, WA

4d • $27 - $31

About The Position

The Assistant Store Manager partners with the Store Manager to launch and operate Snow Peak's new Seattle retail location, including pre-opening training, store setup, and ongoing operations. This role combines customer service, team development, merchandising, inventory management, and event coordination while supporting the April 2025 store opening.

Requirements

• High School Diploma or equivalent
• 3 years in a retail environment
• Experience leading a team, enforcing policies and procedures, and managing employee scheduling
• Ability to learn new software and systems
• Business and financial acumen to support store profitability
• Proficient in Microsoft Office Suite
• Intermediate Excel and Word skills
• Intermediate mathematics and reporting capabilities
• Strong verbal and written communication
• Quick learner with creative problem-solving skills
• Acts with integrity, professionalism, and confidentiality
• Effective interpersonal, negotiation, and conflict resolution abilities
• Motivates and develops team members
• Manages multiple concurrent projects efficiently
• Delivers excellent customer service
• Comfortable with ambiguity and adaptable during store opening phase
• Prolonged periods standing
• Ability to lift 50 pounds
• Regular public interaction
• Required travel to Portland for training during pre-opening phase (Mid-March through early April)

Responsibilities

• Travel to Portland store for training during pre-opening phase
• Support physical store setup including merchandising, inventory systems, and operational readiness
• Help establish opening procedures, systems, and standards for the Seattle location
• Participate in hiring and onboarding the retail team
• Ensure consistent excellence in customer service and resolve escalated issues
• Open and close the store
• Track and report daily and monthly sales performance
• Receive deliveries and maintain sales floor presentation
• Plan, promote, and coordinate events; track event profitability and maintain event calendar
• Oversee retail inventory and restocking
• Manage store window and showroom floor updates monthly
• Deliver comprehensive training on gear, apparel, policies, and procedures; identify additional training needs
• Model best practices in sales, customer service, cash management, inventory handling, and follow-up
• Create and manage shift schedules; verify hours for payroll
• Lead monthly retail contests
• Recognize individual staff strengths and support employee development
• Monitor productivity and adherence to store standards; ensure health, safety, and security protocols are followed; address performance issues promptly and escalate discipline to Store Manager
• Serve as Manager on Duty when Store Manager is not present
• Assist with reporting, purchase orders, and other operational tasks
• Partner with Store Manager on recruiting efforts
• Build and maintain tools, reports, and documentation
• Recommend process improvements
• Support change management within the store
• Contribute to cross-functional projects and participate in team meetings

Benefits

• All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.
• In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED