Retail Assistant Store Manager

Sunnyside•Montgomeryville, PA

3h•Onsite

About The Position

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry, with a portfolio of in-house cultivated and manufactured brands. Their owned and operated Sunnyside® dispensaries offer a welcoming, positive, judgement-free place to shop. Founded in 2013, Cresco Labs aims to normalize and professionalize cannabis through passionate employees and its Social Equity and Educational Development (SEEDTM) initiative, which promotes equal opportunity in the cannabis industry. The company strives to lead the nation's cannabis industry with a focus on quality, consistency, integrity, and professionalism. The Sunnyside Assistant Store Manager is responsible for assisting in the management of all day-to-day operations of the dispensary in accordance with state law and Company standards. This position provides support and oversight of all dispensary staff, including talent selection, training, coaching, development, and enforcing adherence to standard operating procedures. The Assistant Store Manager should champion a strong culture that aligns with the company’s core values and mission. Key responsibilities also include inventory management, building customer loyalty, ensuring compliance with state regulations, and maintaining a safe and clean work environment. Cresco Labs emphasizes the employee experience, offering personal and professional growth through training, development, diversity, and authenticity. The role provides experience in leading and managing hourly teams, retail business fundamentals, conflict resolution, critical thinking, and talent management.

Requirements

High School Diploma or equivalent.
2-3 years’ experience in retail management or comparable experience with teams of 5+ employees.
Excellent and demonstrated training experience.
Excellent customer service and conflict management skills.
Demonstrated ability to learn, apply and teach technical, product-related information in a professional consultative manner.
Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management.
Strong business acumen including excellent communication, interpersonal, and persuasive skills.
A high level of integrity, personal motivation, and sense of urgency.
After-hours work required.
Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
Must be 21 years of age or older to apply.
Must comply with all legal or company regulations for working in the industry.
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

Cannabis experience preferred.

Responsibilities

Develop, coach, and inspire employees to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning.
Assist Human Resources and leadership in managing employee relations issues.
Participate in staffing and recruiting efforts.
Create and communicate an effective weekly labor schedule to ensure adequate staffing while considering Sunnyside guidelines and applicable labor laws.
Respond to all employee’s questions, concerns or suggestions and communicate resource needs to management; solicit feedback and assist in implementing resolutions.
Communicate any regulatory changes and their implications to staff.
Ensure a clean and safe environment for employees and customers.
Facilitate training and onboarding of team members, including coaching on selling and cross-selling techniques.
Perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and reporting, and delivery operations where applicable) on busiest shifts.
Manage and delegate daily operations while navigating operational challenges and escalations.
Create and deliver accurate recaps and reports to management.
Resolve any escalated cash, POS or product discrepancies.
Maintain accurate records of all dispensary activities including daily cash reconciliations, customers records, sales, deliveries and returns.
Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients.
Ensure compliance to all company policies, procedures, state and local laws.
Assist management and Compliance teams in any state inspections or audits.