Retail Assistant Store Manager

Office Depot•Kennewick, WA

20h•Onsite

About The Position

The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Assistant Store Manager will be a “Key Carrier” and considered a leader on duty. We believe that the Assistant Store Manager role is essential in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Assistant Manager should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team. The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Requirements

High school diploma or equivalent required
1–3 years related experience
Basic computer skills; able to use job-related technology and systems
Advanced selling skills and strong customer focus
Proven leadership: able to lead, coach, motivate, and manage conflict
Strong problem-solving, time management, and ability to plan, prioritize, and execute
Excellent verbal and written communication; effective collaborator and team player
Demonstrates business acumen, accountability, and drive for results; makes sound decisions
Positive, engaging, action-oriented, adaptable, and passionate about our brand, products, services, and solutions
Ability to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays
Ability to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities

Nice To Haves

Bachelor’s preferred in Business, Marketing, Retail, or related field
Retail, sales, customer-facing, and/or supervisory experience preferred

Responsibilities

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure the execution of Office Depot selling techniques and sales training across the store.
Foster a sales-focused environment through assisting with the training and development of associates.
Act as a role model for delivering exceptional customer service and product expertise.
Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
Maintain the safety and security of the building and associates during the absence of other managers.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
As a leader in the store, ensure regular loss prevention compliance.
Fulfill responsibilities associated with External Key Carrier designation.
Other responsibilities as deemed necessary