Retail Assistant Store Manager

Comcast • Logan, UT

79d

About The Position

As a Retail Assistant Store Manager at Comcast, you will be responsible for the daily operations of a location and delivering a best-in-class experience for the store team and customers. You will provide leadership, guidance, coaching, and motivation to the retail sales team to deliver a superior customer experience and achieve desired sales results. Your role will involve promoting and maintaining a performance-based culture, collaborating with other store leaders, and ensuring that all inventory requirements are effectively managed. You will also demonstrate advanced knowledge of company products and services, as well as best practices related to sales processes and customer engagement.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience.
• 5-7 years of relevant work experience.
• Strong coaching and customer service skills.
• Ability to lift up to 25-pound boxes and stand/move about the store constantly.
• Availability to work nights, weekends, and variable schedules.

Responsibilities

• Achieves all sales and service metrics through daily supervision, coaching, and consistent performance management of the retail sales team.
• Proactively coaches and develops the store team to perform their responsibilities at a high level.
• Provides onboarding support and feedback to new hires to ensure they are on track with their training curriculum.
• Ensures store environment consistently follows published planograms and branding standards.
• Oversees daily sales floor responsibilities, including staffing, scheduling, and resolution of customer escalations.
• Drives store operations consistency with a focus on back of house standards and showroom floor processes.
• Evaluates current processes for improvement and innovation.
• Leads store inventory cycle counts ensuring compliance with store and company requirements.
• Reviews store reports for improvement opportunities in sales, inventory, and productivity.
• Coaches team members on product positioning with customers.
• Ensures customers are treated with the highest levels of courtesy and professionalism.
• Remains current on products, industry trends, and reinforces findings with the team.
• Administers cash handling policies and procedures.
• Monitors customer feedback and takes action to improve the store experience.
• Builds collaborative relationships with market and region stakeholders.

Benefits

• Array of options for physical, financial, and emotional support.
• Expert guidance and always-on tools personalized to meet employee needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree