Retail Assistant Manager

FedEx • Ventura, CA

427d • $45,240 - $55,370

About The Position

The Retail Assistant Manager at FedEx Office is responsible for leading a store business unit, ensuring a consistent and positive customer experience. This role involves supervising team members, overseeing business operations, and managing store activities in the absence of the Store Manager. The Assistant Manager is also tasked with training staff, resolving customer issues, and maintaining operational standards.

Requirements

• High School diploma or equivalent education.
• 1+ year of related experience, with prior supervisory experience preferred.

Nice To Haves

• Experience in retail management or customer service roles.

Responsibilities

• Lead a store business unit to create a positive customer experience.
• Supervise and oversee team members and business operations.
• Monitor and facilitate production and retail processes, including shipping and quality control.
• Manage the store in the absence of the Store Manager.
• Evaluate team member efficiency and productivity.
• Resolve customer disputes and complaints to ensure satisfaction.
• Create a customer-focused environment and maintain a clean store.
• Establish processes for customer flow to improve service experience.
• Train and develop team members on assigned shifts.
• Assist in hiring team members and comply with hiring policies.
• Coach and provide feedback to team members on performance.
• Maintain communication with the Store Lead Consultant and production team.
• Oversee shipping-related services and activities.
• Communicate daily/weekly/monthly goals and performance metrics with the Store Manager.
• Comply with FedEx Office policies and maintain an environment of controls.
• Assist in payroll review and daily close-out of POS.

Benefits

• Dental insurance
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees