Retail Assistant Manager - PT/FT

Goodwill Redwood Empire•Santa Clara, CA

28d•$23

About The Position

The Assistant Store Manager (ASM) will play a key role by significantly contributing to the leadership and operational success of the store. In coordination with the Store Manager, the Assistant Store Manager will help oversee all daily operations, drive performance goals, and support training and supervision of staff and volunteers while creating a positive image of GIRE in the community. The ASM serves as the Manager on duty in the absence of the Store Manager. The specific distribution of time and priorities may vary based on store location.

Requirements

Minimum of two years' experience in an increasingly responsible supervisory/management position.
High School diploma, or equivalent.
Good math skills.
Experience supervising or training employees, clients, or volunteers, including delivering instructions and providing regular feedback.
Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
Able to positively influence and motivate assigned staff through clear communication and management.
Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
Organized and able to work independently.
Good communication skills, both in writing, and orally.
Valid CA Class C Driver's License and proof of personal auto insurance.
Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
Must have access to a phone to receive emergency and coverage calls.

Nice To Haves

Respect of others.
Ability to perform effectively and cooperatively as part of a team.
Excellent interpersonal skills and the ability to interact effectively with a diverse population.
Excellent attention to detail.
Prior experience in a donated goods environment.
Bilingual, English and Spanish preferred.

Responsibilities

Adhere to and champion the 1-Touch process to maximize efficiency, safety, production, and sales goals.
Maintain inventory quality standards; set standards for each department.
Support the store budget and financial objectives under the direction of the Store Manager.
Train employees and clients in proper work habits, job responsibilities, and policies/procedures.
Complete and submit accurate and timely employee and client payroll records.
Effectively resolve issues with DGR team members, clients, and donors, and to hold accountability with timely feedback that includes formal documentation up to and including recommendations for terminations.
Identify and communicate recommendations to Store Manager opportunities to improve store operations, performance, and outcomes.
Manage the store in accordance with high professional work ethics and integrity as well as Goodwill policies and procedures.
Perform frequent bank deposits and change runs in support of business needs, as assigned.
Ensure the condition of facility and grounds are neat, clean, and safe.
Promptly report and communicate safety concerns, including needed repairs or replacements to the Store Manager.
Follow and enforce safety procedures at all times to provide a safe work environment.
Back up any position in the store as needed to accomplish goals.
Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies, etc.).
Provide support and management to other GIRE Retail Store locations, as assigned.
Attend management meetings, as assigned.
Perform other job-related duties as assigned by Management.