Retail Assistant Manager
About The Position
If you’re excited about leading by example, delivering exceptional service, and helping to create an unforgettable experience for customers, we’d love to meet you! As a Retail Assistant Manager at 5.11, you’re a crucial part of our store leadership team. You’ll support the Store Manager in guiding the team, ensuring smooth daily operations, and delivering mind-blowing customer service. You’ll be a role model on the floor, helping associates reach their full potential, and you’ll be instrumental in making sure that every customer interaction reflects our commitment to service, teamwork, and excellence.
Requirements
- Strong commitment to customer service with a passion for going above and beyond.
- Natural leadership skills with a collaborative approach to team success.
- A love for technical outdoor gear —enthusiasm for our products helps create a stronger connection with customers.
- Problem-solving skills and the drive to provide complete, practical solutions for customers.
- Strong adaptability and resourcefulness to meet the varied needs of customers and the challenges of retail.
Responsibilities
- Champion a customer-first culture , ensuring each team member understands the importance of making every visit special.
- Support the Store Manager in leading and motivating a team dedicated to providing an outstanding customer experience.
- Lead by example on the floor, providing exceptional customer service and handling escalated customer interactions with professionalism and care.
- Encourage team development , coaching team members to enhance their product knowledge and sales skills.
- Manage daily operations , including inventory control, merchandising, and maintaining a clean, organized store environment.
- Assist in setting and achieving sales goals , tracking key performance metrics, and celebrating team successes.
Benefits
- Competitive hourly wage with performance incentives.
- Health, dental, and vision insurance.
- Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
- Opportunities for career advancement within a supportive, team-oriented culture.
- The chance to be a part of something bigger than retail: we are in the business of inspiring adventure.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
