Retail Assistant Manager - Woodside Plaza

Pet Food Express • Redwood City, CA

7h • $25 - $27 • Onsite

About The Position

Our Assistant Managers are hands-on leaders who inspire and support their teams while delivering outstanding customer service. They play a key role in developing team members through coaching, guidance, and leading by example. Assistant Managers support and lead Sales Associates in daily retail operations, fostering a positive, inclusive, and high-performing team environment.

Requirements

• A passion for pets and a desire to help pet parents find the best solutions.
• Minimum 2-year previous retail management and keyholder experience required. Experience in pet retail is a plus.
• Eagerness to learn and lots of ambition. We’re growing and looking for people who are excited to grow with us!
• Dependable and reliable with strong attendance and punctuality.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Willingness to travel among neighboring stores.
• Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Responsibilities

• Actively approach and engage with our two-legged and four-legged customers.
• Ask questions to understand customer needs and build lasting relationships.
• Use the Pet Food Express Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.
• Provide coaching and development to Store Associates with timely and specific feedback to create a culture of action and accountability.
• Participate in and lead daily training and continuous educational programs to enhance your and your team’s product knowledge and sales skills.
• Stay up to date about new products and trends in the pet community, visual priorities and brand messaging, and share what you know with your store team.
• Stay current on company information, business initiatives, policies, systems/technology and other tools that impact sales and performance; ensure important company information reaches all levels of the team.
• Educate PFE Sales Associates on product benefits to help our customers find solutions for their pets' unique needs.
• As a keyholder, lead Sales Associates through store opening and closing procedures
• Ensure accurate and secure cash handling by following company procedures, including opening and closing registers, processing cash drops, balancing drawers, and maintaining transaction accuracy.
• Maintain a customer-ready store environment: Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.
• Clean and maintain the store (We lead by example – meaning all team members participate regularly in store cleaning tasks, including pet messes).
• Maintain awareness of store’s safety standards, inventory accuracy, loss prevention, and uphold all company policy and procedures to support the overall store success.
• Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing.

Benefits

• Grow with us: Many potential career paths and options for advancement within the company
• Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way!
• Generous in-store employee discount that extends to your family.
• Benefits: All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more.
• FT employees are eligible for PTO, Health coverage, FSA options, dental, and vision insurance.
• Plan for the future: 401k with employer match.
• Bring your well-behaved pet to work.
• Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed