Retail Assistant Manager (Ops)

Talbots • Hamden, CT

446d

About The Position

The Retail Assistant Manager (Ops) at Talbots is responsible for fostering a culture of hospitality and exceptional customer service while leading a team to achieve sales and service metrics. This role involves operational oversight, team leadership, and ensuring compliance with company policies, all while maintaining a focus on customer relationships and brand standards.

Requirements

• Strong work ethic, integrity, and respect for others.
• Customer-centric with a focus on exceptional service.
• Ability to educate, coach, and mentor team associates.
• Organized and strategic with independent decision-making capabilities.
• Clear communicator of business-related information and brand initiatives.
• Technological aptitude to navigate and train on POS/iPad/handheld systems.
• Physical ability to climb ladders, move regularly, and stand for extended periods.
• Ability to lift, carry, and move at least 40 lbs.
• Flexible schedule availability including weekends and holidays.

Nice To Haves

• Experience in retail management or supervisory roles.
• Knowledge of fashion trends and competitive landscape.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including Clientelling/Outreach and Appointment Setting.
• Partner with the Manager to lead the team with ownership in all areas of operations.
• Plan, execute and lead floor sets, window displays, and interior marketing.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Balance operational and selling energy, ensuring proper planning and scheduling to meet business needs.
• Maintain knowledge of business and competitive landscape to identify opportunities that maximize sales.
• Ensure compliance with all company policies and local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Benefits

• Referral program
• Store discount of 50% off Talbots and select Haven Well Within brand items
• Discounts on travel, shopping, concerts, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed