Retail Assistant Manager (Ops)

Talbots • Hanover, NH

430d

About The Position

The position at Talbots focuses on fostering a culture of exceptional customer service while achieving sales and operational goals. The role emphasizes leadership, mentoring, and creating a positive work environment, with a strong commitment to customer satisfaction and team success.

Requirements

• Strong work ethic, integrity, and respect for others.
• Customer-centric with a focus on exceptional service to grow store sales.
• Ability to educate, coach, and mentor team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions in a fast-paced environment.
• Clear communicator of business-related information and brand initiatives.
• Technological aptitude to navigate, coach, and train on computer POS/iPad/handheld systems.
• Ability to lift, carry, and move at least 40 lbs.
• Open availability of 40 hours per week, including weekends and holidays.

Nice To Haves

• Experience in retail management or a similar role.
• Familiarity with fashion trends and competitive landscape.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards.
• Partner with the Manager to lead the team with ownership in all areas of operations.
• Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities.
• Maintain knowledge of business and competitive landscape, fashion trends, and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance with all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Benefits

• Growth opportunities within the company.
• Store Management Incentive Bonus Program (SMIP).
• Complete benefit package starting the first day of the month after the start date.
• Generous merchandise discounts of 50% off Talbots and select Haven Well Within brand items.
• Referral Incentive Program and discounts on travel, shopping, concerts, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed