Retail Assistant Manager (Ops)

Talbots-posted 12 months ago

Full-time • Entry Level

Hanover, NH

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

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The position at Talbots focuses on fostering a culture of exceptional customer service while achieving sales and operational goals. The role emphasizes leadership, mentoring, and creating a positive work environment, with a strong commitment to customer satisfaction and team success.

Create and foster a culture of hospitality through exceptional customer experiences.
Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
Achieve sales and service metrics in key measurable areas including Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards.
Partner with the Manager to lead the team with ownership in all areas of operations.
Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
Educate, train, and reinforce brand standards as well as company policies and procedures.
Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities.
Maintain knowledge of business and competitive landscape, fashion trends, and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
Ensure compliance with all company policies and procedures as well as local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.

Strong work ethic, integrity, and respect for others.
Customer-centric with a focus on exceptional service to grow store sales.
Ability to educate, coach, and mentor team associates based on their individual strengths.
Organized and strategic with the ability to make independent decisions in a fast-paced environment.
Clear communicator of business-related information and brand initiatives.
Technological aptitude to navigate, coach, and train on computer POS/iPad/handheld systems.
Ability to lift, carry, and move at least 40 lbs.
Open availability of 40 hours per week, including weekends and holidays.

Experience in retail management or a similar role.
Familiarity with fashion trends and competitive landscape.

Growth opportunities within the company.
Store Management Incentive Bonus Program (SMIP).
Complete benefit package starting the first day of the month after the start date.
Generous merchandise discounts of 50% off Talbots and select Haven Well Within brand items.
Referral Incentive Program and discounts on travel, shopping, concerts, and more.

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