Retail Assistant General Manager - Dulles International Airport

Retail and Dining Positions•Dulles, VA

1d•Onsite

About The Position

Essential Duties & Responsibilities: Service: Promptly resolve all customer service and Exceed First Class Service standards and behavior with every customer, business partners and peers Treat customers and peers in accordance with the core values of the company Operations: Ensure store merchandising standards are consistently executed per the company guidelines Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards Financial/Business: Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed Leadership/People: Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication Monitor and address performance issues in a timely manner while providing on-going coaching and counseling Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews Other Duties as Assigned Job Qualifications Education: Bachelor’s degree and high school diploma or equivalency required Experience : Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment O ther Knowledge, Skills, Abilities or Certifications: (First list requirements, followed by preferences.) Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates Exceptional customer service skills and an ability to communicate effectively using the English language Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously Proficiency required in reading, writing, mathematics, cash handling/ reporting Proficiency required in Microsoft Office Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements Physical Requirement Standing for long periods of time and the ability to work in environments with varying temperatures Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances W orking Environment Indicate if normal office environment or if exposed to any hazards. Retail stores, warehouses, or office environments Tr a vel Requirements L i s t travel requirements of the job by indicating typical weekly, monthly, or annual percentage of time. Indicate whether travel will be domestic or international. If no travel requirements, indicate N/A. Occasional travel may be required based on the needs of the business

Requirements

Bachelor’s degree and high school diploma or equivalency required
Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
Exceptional customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Proficiency required in Microsoft Office
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Responsibilities

Promptly resolve all customer service and Exceed First Class Service standards and behavior with every customer, business partners and peers
Treat customers and peers in accordance with the core values of the company
Ensure store merchandising standards are consistently executed per the company guidelines
Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed
Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
Other Duties as Assigned