Retail Assistant Customer Service Manager - Full Time/Part Time

Buchheit Inc•Greenville, IL

About The Position

Assistant Customer Service Managers assist in planning, coordinating, and controlling the activities of the customer service team to maintain and enhance customer service relationships and meet organizational and operational objectives.

Requirements

Prior customer service and supervisory experience
Must possess in-depth knowledge of customer service principles and practices
Must possess strong work ethic and interpersonal skills
Basic computer skills and product knowledge
Must be able to work a flexible schedule and any open store hours
Ability to: Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Effectively communicate with customers and employees, in-person and over the phone Demonstrate initiative and effective problem-solving skills within the scope of the position Maintain a pleasant and calm disposition under stress

Responsibilities

Assist in implementing customer service policies and procedures and communicate customer service standards
Direct the daily operations of the customer service team in the absence of the Customer Service Manager
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Ensure the necessary resources and tools are available for quality customer service delivery
Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
Identify and implement strategies to improve quality of service, productivity and profitability
Coordinate with company management to support and implement growth strategies
Coordinate and manage customer service projects and initiatives
Ensure budget requirements are met
Evaluate and performance manage staff
Identify and address staff training and coaching needs
Balance cash drawer, and prepare deposit for financial institution
Basic accounting functions
Additional duties, as assigned