Retail Assistant Branch Manager

Woodforest National Bank • Spring, TX

399d

About The Position

The Retail Assistant Branch Manager at Woodforest National Bank plays a crucial role in supporting the Retail Branch Manager to drive results and foster growth in consumer and business customer relationships. This position emphasizes community engagement and delivering exceptional customer experiences while embodying the Woodforest culture. The role involves proactive sales strategies, team leadership, and operational excellence to enhance the bank's reputation and service delivery.

Requirements

• 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate's degree and 2 years of relevant experience; OR a Bachelor's degree and 1 year of relevant experience.
• Demonstrable leadership ability and experience, with prior supervisory experience being helpful.
• Positive and engaging demeanor with strong interpersonal skills.

Nice To Haves

• Previous instore banking experience is preferred, but not required.

Responsibilities

• Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Act as a 'Keeper of the Woodforest Culture' and create energy around Retail objectives and initiatives.
• Assist Manager in developing and leading innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Exhibit operational excellence through adherence to policies and procedures.
• Maintain confidentiality and follow proper policies, procedures, and guidelines.
• Perform branch servicing duties such as cash and vault balancing, ordering cash, and maintaining automated teller machines.
• Address customer questions and concerns by telephone and in person, ensuring ownership until resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED