Retail Assistant Branch Manager

Woodforest National Bank • Houston, TX

67d

About The Position

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country! The Retail Assistant Branch Manager is responsible for aligning direction with the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Requirements

• 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrable leadership ability and experience. Prior supervisory experience is helpful.
• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.
• High School Diploma or equivalent required.

Responsibilities

• Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Must be a 'Keeper of the Woodforest Culture' and possess the ability to create energy around Retail objectives and initiatives.
• Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Embrace and leads a technology driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Demonstrate flexibility to perform every other duty as assigned.
• Exhibit operational excellence through diligent adherence to policies and procedures.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Practice branch security procedures and protect customer confidentiality and privacy.
• Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
• Practice prudent expense management.
• Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.

Benefits

• Full-Time work status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED