Retail Assistant Branch Manager | Metuchen

Manasquan Bank • Metuchen, NJ

7d • $65,000 - $75,000

About The Position

Provide personalized banking services ensuring the highest level of quality service is provided to current and prospective clients. Provide support to the Retail Branch Manager and assist in the smooth, efficient operation of the retail branch, including overall supervision of Universal Bankers and Tellers. Develop new and expand upon existing client relationships while effectively assessing client needs and recommending appropriate bank products and services. Actively participate in community events with the Retail Branch Manager to increase the Bank’s visibility and to enhance new and existing business opportunities.

Requirements

• Exceptional client service abilities and effective interpersonal skills.
• Excellent communication skills – verbal, written and listening.
• Effective organizational, planning, and problem-solving skills.
• Demonstrated ability to succeed in a sales environment, meet/exceed performance goals.
• Demonstrated ability to develop a team and act in a leadership capacity.
• Working knowledge of branch operations and banking regulations.
• Expertise interfacing with multiple departments and personnel at various levels.
• Working knowledge of banking software and/or ability to be trained and quickly learn. Proficient in teller system to be able to support the teller line. Working knowledge of bank products and services and/or ability to be trained and quickly learn.
• Ability to cold call externally to garner new business and personal relationships with the Bank. First joint calling with the Retail Branch Manager and /or other Bank partners and eventually on your own. All of this is an effort to grow your branch and gain more wallet share in your marketplace.
• High school diploma or GED with additional coursework or training in banking.
• 5+ years client service experience in a banking or financial institution environment.
• Prior experience in a supervisory capacity.

Responsibilities

• Assist the Retail Branch Manager in leading the branch personnel in the achievement of growth, sales targets, profitability, client retention objectives and leading the branch team to meet/exceed performance goals.
• Provide support to the Retail Branch Manager to ensure adequate coverage, efficient service and smooth branch operation. Learn all aspects of retail branch management by assisting and observing the Retail Branch Manager in the performance of essential duties and responsibilities.
• Provide personalized banking services to current and prospective clients, consistently seeking to expand and provide the highest-level of client relationship and experience.
• Assess client needs and recommend appropriate bank products and services.
• Provide guidance and leadership and assist in the on-going coaching and development of all branch employees.
• Partner with Retail Branch Manager on the overall management of branch staff. This includes but is not limited to corrective actions, recruitment, training, scheduling and performance management. Actively participate in the preparation and administering of performance evaluations.
• Travel throughout branch network as required ensuring adequate branch coverage.
• Open new accounts.
• Review and maintain daily reports.
• Partner with the Management team to complete monthly and quarterly audits: ensure branch and employees are prepared for audit.
• Assist prospective consumer and commercial borrowers; act as main point of contact during loan underwriting process, prepare loan payoff statements and close loans.
• Prepare account loans.
• Actively participate in community events to increase the Bank’s visibility and garner new banking relationships.
• Initiate and confirm wires within policy guidelines.
• Other duties assigned by Bank management.

Benefits

• medical, dental, vision, life insurance, 401K, PTO & FSA.
• market competitive salaries and annual merit increase and bonus program.
• 11 paid holidays, recognition platform integrated with Amazon, CREW Cares paid volunteering, & professional development opportunities & monthly engagement events.
• Tuition Reimbursement, Student Loan Repayment, Calm Health app, & pet benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees