Retail Area Manager I

Glacier Bancorp, Inc.•Riverton, UT

13h

About The Position

Altabank, Division of Glacier Bank, is hiring a Retail Area Manager I for the Salt Lake Region based in Riverton. To manage and execute the Retail Banking Strategy in branches to deliver products and services to consumer and business customers. Manages the activities to drive the overall branch sales effort to grow consumer and business customers to achieve profitable results. Coordinates with designated leaders, bank partners, and community involvement. Directs the Retail Branch Managers, Relationship Bankers, to achieve organizational goals; ensuring compliance with all regulations; with responsibility for identifying and communicating deposit related compliance requirements. Responsible for the management and performance of direct reports.

Requirements

Five to ten years of similar or related experience.
Additional evaluation of number of branches & FTE may be considered.
A two-year college degree or completion of a specialized course of study at a business or trade school or equivalent combination of education and experience.
Sales leadership skills with ability to motivate multiple direct reports.
Must have in-depth understanding of regulations affecting deposit programs within the bank.
Strong computer skills.
Ability to motivate, manage and train others.
Strong management, interpersonal and organizational skills.
Must have excellent written and verbal communication skills.
Must have excellent communication, customer service and interpersonal skills.
Ability to maintain confidentiality of information.
Use e-mail effectively and appropriately.
Strong ability to solve complex problems and prioritize multiple tasks and responsibilities.
Excellent attention to detail and well organized.
Ability to work collaboratively in a team setting.
High level of professionalism and integrity.
Ability to work independently.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.

Responsibilities

Directs and administers a group of branches to achieve profit, growth, and customer service objectives by driving activities and behaviors through consistent sales and sale management methodologies. Participates in establishing sales goals and objectives for the group, and continuously assesses performance against set goals. Ensures the day-to-day activities and initiatives of the branches align with and support the strategy to achieve the business and financial plans for retail banking.
Evaluates individual branch effectiveness by directing reviews of branch activity, including staffing, deposits, overdrafts, charge-offs, and audits. Collects, analyzes and monitors activity reports to plot trends, monitor efficiency, and track progress against profit and performance objectives. Proactively takes proper corrective action when necessary.
Coordinates with other bank partners to create a culture of collaboration and referral expectations with area leaders. Promotes a sales culture and ensures that team members receive proper coaching, mentoring, and appropriate training to understand and refer all bank products to reach individual and team sales goals. Provides or recommends training for branch team members on all bank products.
Oversees and is responsible for talent management and succession planning to ensure adequate bench strength. Develops team members to their fullest potential and provides challenging opportunities to enhance career growth and promote diversity.
Administers and directs the development and implementation of a successful calling program that targets existing and prospective customers for all bank products. Ensures that branches have the tools and team member resources to meet goals.
Conducts Retail bank meetings, one on one meetings, and maintains a high level of communication with the branch network. Primary activities include coaching managers in various sales and service performance planning. Promotes the delivery of industry-leading service levels by branch team members.
Provides leadership and guidance to Retail Branch Managers and other supporting teams to properly execute banking policies at all branches. Ensures compliance with internal controls, operation procedures and risk management policies. Ensures that transactions and practices of direct reports and all team members within span of control comply with all regulations.
Works with Director of Retail Banking to implement a successful marketing plan utilizing market analysis. Identifies product viability and workable strategies to predict success. Coordinates with branch personnel to ensure proper support is in place during sales campaigns and identifies and implements effective customer service enhancements.
Promotes reputation and social responsibility. Seeks and maintains external relationships and alliances, strengthening the company’s impact on and reputation in the communities served.
Manages annual performance management and merit processes for directs and in indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resource related manners.
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations, and risk limits specific to their role, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, they should raise, and report known or suspected violations to the appropriate Company authority in a timely fashion.
Maintains comprehensive working knowledge of security policies, procedures, and Bank systems.
Complete required bank training courses and ensures all personnel complete training within assigned time frame(s). It is the individual learner responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given, they need to reach out to their supervisor for further clarification or additional training.
Adhere to Altabank Core Values.
Handles escalated customer problems and complaints.
Keeps management appropriately informed of area activities and of any significant problems.
Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “ Happy to Help” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Maintain Notary Republic status.
The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties both related and unrelated to the above may be assigned, and therefore, required.