Retail Applications Analyst

David Yurman Enterprises•New York, NY

4d•$100,000 - $110,000•Hybrid

About The Position

You will strengthen David Yurman’s store technology stack and omnichannel capabilities by configuring, supporting, and improving retail applications that power the in‑store experience and end‑to-end customer journey. The role blends hands‑on application support, light development/configuration, and project delivery across POS, clienteling, payments, order management, and integrations. Experience with Teamwork Commerce POS and Tulip clienteling is preferred.

Requirements

Minimum 1-3 years experience in retail systems with hands‑on POS/clienteling/omnichannel experience.
Demonstrated experience supporting production applications and leading small/medium projects.
Working knowledge of SQL (read/write basic to intermediate queries) and APIs.
Familiarity with iOS device management and SSO (Jamf/Intune, Okta/Azure AD), and web services concepts.
Strong documentation, communication, and stakeholder management skills.
Ability to juggle incidents, small enhancements, and project tasks in a fast‑paced environment.

Nice To Haves

Experience with Teamwork Commerce POS, Tulip clienteling, Adyen payments, Salesforce, Oracle EBS, and middleware.
Knowledge of omnichannel flows: Endless Aisle, Ship‑to‑Store/BOSS( B uy O nline S hip from S tore/BOPIS( B uy O nline P ick U p in S tore), Store Fulfillment.
Exposure to monitoring/logging, reporting (e.g., Looker/Tableau), and basic scripting.
Understanding of ITIL practices (Change, Incident, Problem); retail inventory/transfer flows; store networking basics.

Responsibilities

Own day‑to-day support for POS/clienteling/payment workflows across retail and corporate events (e.g., special sales), meeting SLAs/OLAs.
Triage incidents and problems; drive root cause analysis and permanent fixes with vendors and internal teams (Problem/Incident Mgmt).
Execute release/upgrade cycles (sandboxes, UAT, test scripts, cutover plans); coordinate with store ops and vendor teams.
Maintain application configuration, environments, and user access/roles (SOX-compliant change & access controls).
Monitor integrations and jobs; review logs and resolve failures (e.g., API, EDI, message queues).
Deliver enhancements from discovery through deployment: requirements, solution options, estimates, test plans, change tickets, and training.
Analyze and optimize data flows between POS, CRM, OMS, ERP, and reporting (e.g., Salesforce, Oracle EBS, middleware).
Support new store openings and relocations (device provisioning, peripherals, payments certification, network validation).
Work closely with Retail Operations, CRM, Finance/Accounting, Loss Prevention, and IT Infrastructure.
Coordinate vendor work (Teamwork Commerce, Tulip, Adyen, logistics partners, integrators) and hold them to SLAs.
Translate business needs into clear functional/technical requirements and change requests; document user guides and SOPs.
Champion data accuracy and PCI/PII best practices; follow secure handling of payment tokens and customer data.
Contribute to playbooks/runbooks, test scripts, and knowledge base articles in Confluence; track work in Jira.
Implement, manage, and support retail applications, integrations, and SQL‑backed data workflows.
Coordinate release calendars and regression testing; lead UAT with super users and store teams.
Create implementation and cutover plans for projects and new store deployments.
Write and run SQL queries for analysis, issue triage, and validation; partner on API payload reviews.
Provide expert support for POS, payment terminals (e.g., Adyen AMS‑1), printers/scanners (e.g., Zebra), and iOS devices.
Proactively identify process/automation opportunities; recommend practical solutions and phased roadmaps.