Retail and Spa Assistant Manager

Aveda Fredric's Institute • Cincinnati, OH

112d

About The Position

Ultraceuticals is an established Leader within the skincare industry, providing innovative skincare products and treatments to target major skincare concerns. We are a fast-growing skincare brand, occupying a unique space in the Australian market and expanding rapidly internationally. We're looking for an Ultraceuticals Retail & Spa Assistant Manager! The purpose of this position is to provide strong leadership by driving sales growth, ensuring exceptional client experiences, fostering professional growth within the team, maintaining organizational efficiency, and overseeing the flawless execution of daily operations, all while upholding the Company's commitment for excellence.

Requirements

• High school diploma or GED equivalent
• State-issued Esthetics license preferred but not required
• 5 years of continuous retail and/or salon or spa experience highly preferred
• Management and training experience highly preferred
• Proficiency in point-of-sale (POS) systems and retail management software
• Ability to work a flexible schedule, including evenings and weekends as needed
• Time-management and organizational skills, with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Willingness and ability to take initiative and exhibit resourcefulness
• Willingness and ability to lead a team
• Eagerness to learn and grow in position

Responsibilities

• Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to the Company's policies and procedures
• Collaborate with the Senior Director of Consumer Business Operations to identify sales and service targets
• Work with the Marketing Team to implement marketing strategies to drive brand awareness, attract new customers, retain current customers, and drive retail sales
• Lead the team in maximizing retail sales by coaching staff on product knowledge and upselling techniques
• Monitor daily, weekly, and monthly sales performance, adjusting strategies to achieve sales goals
• Create an educational hub atmosphere and offer regular education to our Ultraceuticals partners
• Host events to drive customer engagement and strengthen partnerships with other businesses and partners
• Build relationships with other retailers within the mall, creating a collaborative network
• Build relationships and collaborate with existing and prospective Ultraceuticals and/or Sylton partners
• Build a network of business partnerships in the Cincinnati area for which we can collaborate and host events
• Ensure all team members follow the Ultraceuticals service cycle with every guest
• Interview, hire, and train team members in policies, procedures, and expectations
• Resolve customer complaints and challenges, and provide solutions for team disputes
• Conduct ongoing team meetings and one-on-one coaching sessions to provide continuous feedback and support
• Ensure the store operates efficiently and meets its performance goals
• Engage with clients and customers to make connections and ensure exceptional experiences

Benefits

• Medical/Dental/Vision/Life
• 401(k)/match
• PTO (paid time off)
• EAP (employee assistance program)
• Short-term disability
• Employee discount on products and services
• Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: High school or GED