Retail and Small Business Consultant (Manitowoc, WI)

Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower•Manitowoc, WI

About The Position

Retail & Small Business Sales Consultants connect consumers and small businesses with customized technology solutions, while providing exceptional customer service. They handle sales, both in-store and over the phone, promoting products and services, and may visit small businesses to offer on-site support. With a strong focus on achieving sales targets, these consultants also resolve customer issues and ensure seamless service. Their role requires strong communication, problem-solving skills, and adaptability to the ever-evolving technology landscape. At Cellcom, we take care of our team with an amazing benefits package, including: Exclusive discounts on phones & service plans 6% 401(k) match when you contribute 2% to invest in your future Generous PTO package—because work-life balance matters Weekend pay differentials for extra earnings Paid training & professional development to help you grow Joining Nsight: Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan’s Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry. Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at [email protected].

Requirements

High school diploma or equivalent, with a minimum of two years of retail or business sales experience.
Valid driver’s license required for on-site visits to small businesses.
Strong interpersonal and communication skills, with a focus on building relationships and providing excellent customer service.
Proficiency in sales techniques, including prospecting, negotiation, and follow-up, with a goal-driven mindset.
Ability to learn and explain technical products, stay current on wireless technology, and adapt to a fast-paced, changing industry.
Individuals who are goal-driven, adaptable, and skilled in relationship building, with a passion for delivering personalized technology solutions and exceptional customer service, would excel in this role.

Responsibilities

Build and maintain relationships with business accounts, promoting customized solutions and expanding service offerings.
Identify, qualify, and secure new small business and consumer accounts, meeting individual KPIs.
Present products using value-based selling techniques and provide exceptional customer service in retail, on-site, and phone settings.
Handle customer inquiries, resolve billing issues, and manage equipment servicing, including software updates and loaner phone preparation.
Support retail operations through tasks like stock management, cash handling, and accurate record-keeping, while maintaining a professional image.
Assist in day-to-day operations at Cellcom retail stores, including customer assistance, inquiries, and representing the brand with integrity and knowledge.
Provide exceptional customer service by understanding customer needs through lifestyle questions and offering personalized product and service recommendations.
Stay updated on the latest technology trends to empower customers with suitable solutions.
Collaborate with team members and perform any other duties as assigned to ensure smooth store operations and customer satisfaction.
Other duties as assigned