LIVE NATION ENTERTAINMENT-posted 2 months ago
$20 - $25/Yr
Full-time • Entry Level
Chicago, IL
5,001-10,000 employees
Performing Arts, Spectator Sports, and Related Industries

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's '50 Companies that Care'. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

  • Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
  • Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
  • Assist and support restaurant/retail staff in any of their job functions as needed
  • Conduct daily pre-shift in an upbeat and motivational manner
  • Provide clear and specific communications to the staff
  • Direct interaction with Server Trainers/Blues Buster and trainees
  • Conduct 100% table visits
  • Ensure that service is up to HOB standards
  • Assist Manager on Duty in programming 'specials' into micros system
  • Assist in perceiving and troubleshooting potential problems
  • Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
  • Greet all guests promptly and courteously in a professional manner
  • Responsible for bank and adherence to HOB cash handling policy
  • Assist in filling 'change' requests from bartenders and servers
  • Maintain HOB safety and sanitation standards
  • Assist other employees and departments as needed
  • Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
  • Check ticket counts with box office before shift begins
  • Perform daily liquor pulls for bar staff
  • Log nightly sales and operational issues in Manager Log Book, either manually or online
  • Monitor the labor cost of the shift, paying close attention to overtime
  • Accurate accounting close-out of special events
  • Receive inventory stock as directed and ensure accurate inventory counts
  • Reconcile registers per shifts (includes comps, voids, damages) for retail
  • Checking accuracy of labor system at the end of the shift
  • Maintain reservations
  • Oversee parties/special events in the rooms
  • State or County Licensee or Certification Requirement/ Responsible Alcohol Awareness Training Certification or Equivalent
  • Ability to work late hours
  • 3 years supervisory experience in high volume restaurant/music hall environment
  • Working knowledge of cash handling, cash register systems, retail procedures, inventory counts, receiving procedures
  • Working knowledge of retail and restaurant operations
  • Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
  • Skill in leadership, guest relations, decision making and staff schedule maintenance
  • Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
  • High School diploma
  • Point of Sales knowledge, preferably MICROS
  • Some college or college degree
  • Free concert tickets
  • Dog-friendly offices
  • Student loan reimbursement
  • Adoption/fertility support
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