Retail and Performance Lab Technician - Golf Pride

Eaton Corporation•Pinehurst, NC

54d•$56,250 - $82,500•Onsite

About The Position

Eaton's IS GOLF Pride US division is currently seeking a Retail and Performance Lab Technician - Golf Pride. This is a Monday-Friday onsite role working Daylight hours. Relocation benefits are available from within the United States. For five generations, Golf Pride has been the global leader in golf grips. Throughout our history, Golf Pride has believed in the importance of developing the best performing, most innovative grips for the world's best golfers and amateurs alike. As the only brand that touches every golfer, we are obsessed with the connectedness of the hands to the club and this inspires every Golf Pride employee in everything we do. Combine that passion with the resources of Eaton, a $20B global leader that powers businesses worldwide, and it makes for an exciting place to work Golf Pride, #1 golf grip brand worldwide, aims to strengthen the consumer experience at our Global Innovation Center by hiring a Performance Lab technician. This team member will be integral to our current Retail and Performance Lab support. Your time will be split 50/50 between operating the Retail Lab and building out our newly constructed Performance Lab where we will provide VIP fittings and conduct consumer research on a daily basis. This role is almost entirely consumer-facing and likely the very first impression of the Golf Pride Brand.

Requirements

Bachelor's degree from an accredited institution
2+ years of experience around club fitting and golf equipment with regripping experience.
1+ year of experience working with Trackman software and Microsoft Office Products
1+ year of consumer research or product testing experience
Must be authorized to work in the US without company sponsorship now and in the future.

Nice To Haves

Experience with golf fitting, sports performance tech, or customer experience
Comfort working with consumers and translating feedback into usable insights
Technical curiosity and willingness to experiment and learn
Background in kinesiology, sports science, golf instruction, or similar field is a bonus

Responsibilities

Lab Operations & Fittings (40%)
Open and maintain the Performance Lab daily, ensuring it's consumer-ready and operating smoothly
Conduct 1-on-1 grip fittings using tools such as TrackMan, Quintic, and pressure sensors
Support ongoing development of the grip fitting protocol based on feedback and performance data
Deliver an engaging, premium experience for VIP visitors and internal stakeholders
Research & Data Capture (30%)
Assist with consumer testing protocols and performance data collection
Program, facilitate and execute consumer research projects in support of NPD
Maintain accurate, organized records across tools and systems
Help build and refine a connected database fed by performance hardware (TrackMan, Quintic, etc.)
Troubleshoot and calibrate lab tools as needed
Insight Support (20%)
Summarize consumer feedback and test data in a usable format for internal teams
Work with Innovation and Marketing teams to support claims development and insight generation
Help document protocols, learnings, and recommended next steps
Lab Evolution (10%)
Provide ongoing feedback on the tools, processes, and consumer flow
Stay current on new technologies and testing methods relevant to golf performance
Contribute to continuous improvement of the Lab experience
General Golf Pride Support
Occasional event support with set up of displays, testing equipment, etc. for community events (evenings or weekends possible)
Welcome guests and visitors to Golf Pride with a level of hospitality that enhances our brand.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

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