The systems analyst is responsible for implementing, maintaining and supporting information systems to meet the business needs of TowneBank.
Deploy, maintain, upgrade and troubleshoot core business applications.
Meet and coordinate with designated internal stakeholders to understand business goals and needs.
Gain a deep understanding of business applications and how the business units use them.
Understand how business applications integrate and depend on one another.
Meet and coordinate with external stakeholders to establish strong vendor relationships.
Develop and implement maintenance and troubleshooting procedures.
Participate in process improvement, user access management, change management, problem management and disaster recovery activities as they relate to assigned applications.
Monitor system health and gather system statistics.
Maintain system documentation to include application information, diagrams, etc.
Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
Act as the first line of support for users of business applications.
Follow all relevant policies and procedures including Change Management and Project Management.
Ensure the daily operability of systems by monitoring and responding to incidents.
Maintain system documentation.
Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Other duties as assigned.
Bachelor's Degree in Information Technology, Computer Science, Business, or related field.
5 years of professional experience.
Ability to understand business goals and needs.
Communicating with business and technology leaders, both within and outside the organization.
Ability to think critically and be analytical.
Experience with FIS IBS.
Experience with GIFTSOFT's eGIFTS platform.
Strong familiarity with the financial services industry and technology concepts.