Part-Time Retail Ambassador - Fashion Square

Rothy's•Scottsdale, AZ

12h•Onsite

About The Position

At Rothy’s, the business model prioritizes the planet and its people, transforming millions of plastic bottles into stylish, sustainable shoes and bags. In their retail stores, clienteling and genuine connection are central, focusing on building lasting relationships with customers through personalized experiences, helping them find the perfect fit, and sharing the story behind sustainable designs. The company fosters a community where careers can grow, ideas are shared, and employees feel a sense of belonging, with opportunities to learn, lead, and make an impact within an inclusive team. The Stores team provides an extraordinary retail experience, offering deep knowledge of Rothy's styles and exceptional customer service to build brand loyalty. As a Retail Ambassador, you will represent the brand on the sales floor, delivering outstanding customer experiences aligned with company values. The role emphasizes creating meaningful customer connections, driving sales through service, and contributing to a welcoming store culture. While primarily sales-focused, you will also assist with limited operational tasks to ensure the store runs smoothly and is well-maintained.

Requirements

Guided by Rothy’s values and committed to fostering a welcoming, service driven environment
18 years of age or older
Strong communication skills and the ability to build genuine customer connections
A passion for service and the drive to achieve personal and team sales goals
Willingness to support operational tasks as part of the team
Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)
Ability to stand/walk an entire shift
Ability to lift, push carry or otherwise move up to 25 lbs
Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift

Nice To Haves

Previous retail or customer service experience preferred

Responsibilities

Deliver the Rothy’s Experience to every customer—a best in class service experience rooted in Rothy’s values—consistently embodying the brand through presentation, communication, and product expertise
Drive personal sales and results and contribute to team goals
Create lasting relationships with our customers by engaging in strong clienteling practices
Contribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behavior
Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness
Demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance