Retail-AM Stocker

Michaels • Rochester Hills, MI

102d

About The Position

As a Retail-AM Stocker at Michaels, you will deliver friendly customer service, assist customers in shopping our store, and help them find what they're looking for. Your role will include ensuring all customers receive a fast and friendly checkout experience, completing truck unloading and merchandise duties throughout the store, and maintaining store recovery standards to deliver our Brand Promises. You will also help customers shop, locate products, and provide them with solutions, while engaging them on the benefits of the Rewards program and Private Label Credit Cards. Additionally, you will assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Requirements

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Ensure a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties.
• Maintain store recovery standards.
• Help customers locate products and provide solutions.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram processes.
• Complete merchandise recovery and maintenance.
• Perform Store In Stock Optimization (SISO) and AD set duties.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs.
• Interact with others in a respectful manner.
• Cross train in Custom Framing selling and production.
• Perform other duties as assigned.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed