Retail Account Manager - Detroit, MI

Benefit Cosmetics • Any Town, MI

149d • $68,000 - $85,000

About The Position

We're Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we're in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we're laughing & having fun, that's when we're our most beautiful. We're known to work smart & laugh hard. Sound like you? You've come to the right place! The Retail Account Manager (RAM) is primarily responsible for all aspects of driving and achieving retail sales and service results and managing budgets in their assigned locations and accounts. The RAM will build close relationships with key partners in their business and manage their assigned territories through team development, training, market knowledge, recruitment and development of selling, staff managing, and budgeting.

Requirements

• Experience in retail sales and service (beauty industry and wholesale stores a plus) showing strong customer services skills.
• Previous management experience with leading and coaching teams.
• Strong attention to detail while simultaneously being capable of seeing the 'whole picture.'
• Flexible and amenable to changes in a fast-paced, high-growth environment.
• Experience with negotiation and influencing at all levels.
• Flexibility to work nights, weekends and some holidays to meet business needs.
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook.
• Ability to travel as needed.
• Must have proof of insurance, current and valid driver's license, and reliable means of transportation.
• Active Aesthetician or Cosmetology license required.

Responsibilities

• Ensure that Benefit offers the highest possible level of customer service by coaching and developing the team to deliver outstanding customer service.
• Promote feel good/fun environment for clients, store personnel, and employees.
• Monitor Yelp and Google ratings to ensure they average above a collective 4.0.
• Effectively plan and execute new product launches and corporate programs focusing on retail results.
• Develop continuous strategies for retail sales growth, including creating and executing in-store events to drive retail sales.
• Identify Benefit rank and develop and adjust strategies to increase rank and trend with or above the retail store environment and NPD National trend.
• Achieve Company initiatives (i.e. 'A' Launches, Booster Strategy, etc.)
• Schedule and execute Sephora monthly training visits and utilize the Committed, Express Committed, or Blended training modules.
• Follow up with Sephora Store Operations to ensure gondola updates are completed within one week of the date driven by Benefit Global Merchandise Manager.
• Strategize with Store Directors for retail sales growth through conducting Brand Business Reviews.
• Recruit replacement and/or new counter personnel and Aestheticians.
• Reduce turnover while increasing productivity per person through training and supervision.
• Successfully identify, recruit, supervise, motivate, develop, and promote a team of store associates, aestheticians, makeup artists, and freelancers.
• Directly supervise AE personnel where applicable.
• Build relationships with local Market Cosmetology Schools to provide Ulta with a fresh stream of new Arch Expert recruits.
• Maintain ongoing monitoring, coaching, training, and motivation of the Benefit, Sephora and/or Ulta personnel.
• Ensure store and counter are properly merchandised for maximum visual exposure.
• Provide efficient feedback to appropriate Benefit personnel regarding the effectiveness of Benefit strategies, trainings, selling tools, and products.
• Identify areas of strength and weakness with both the business and people in each account.
• Formulate action plan to correct problems with specific goals and timetables.
• Oversee all budget and expenses related to the territory.
• Manage AE employee relations concerns such as worker's compensation, leaves of absence, and performance.
• Manage and audit timekeeping/payroll procedures according to payroll timelines.
• Analyze and communicate all stock concerns to appropriate Department Store, Sephora and/or Ulta personnel.
• Oversee all sanitation and hygiene standards according to State Board guidelines.
• Teach, coach, motivate, and develop selling personnel through approachable, effective communication.
• Effectively lead the organization through change and growth.

Benefits

• Comprehensive health, dental and vision plans.
• 401(k) plan with employer matching.
• Various paid time off programs.
• Employee discount/perks.
• Life insurance.
• Disability insurance.
• Flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees